Tekmetric

“"It just makes the whole system a lot easier and a lot simpler to navigate,"”

“"With Tekmetric, it allows us to do that in a repeatable way."”

“"Tekmetric has made things so much easier, not only at the store level, but even the reporting stuff with the multi-shop has helped tremendously,"”

“"Now we deal with a company that ties right into the back end of our point of sale, and we get our ROI down to the penny. We know it's accurate."”

“As a business owner, Tekmetric helps me make quick decisions, which is what it's all about. I have to be able to know where I’m at and where I’m going to project it. And then we need to be able to operate with consistency, too.”

“Tekmetric gives me the freedom to leave for days at a time and everything keeps running. It has basically allowed me to duplicate myself, to show the guys: this is the system, and these are the steps you need to take. I can show the guys what to do, and they can replicate it.”

“The immediate result was that everybody could instantly see with a click what everyone else was talking about . The technician could put his notes in there: what he saw and what he didn't see. It's so nice for the service writer to be able to see the customer's notes and the technician’s notes. The customer came in with this complaint. We addressed it. This is the problem. The technician also found this. And everybody can see that live, instantly.”

“In our first month using it, we had our most hours billed per repair order (RO) average.”

“Tekmetric has streamlined our processes and led to business growth.”

“After owning a business for 15 years and going through all sorts of ups and downs, what I learned the most is that you need to know who you are and how committed you're willing to be. You have to have a solid plan. Having the right alliances has helped us tremendously. I went at it alone for a long time. For 13 years. I did not accomplish what I should have accomplished because it was just me. When I ended up going to training sessions and teaming up with true partners like Tekmetric, that’s when I got my vision back.”

“Without the right tool, it's impossible to fine-tune a business—to get it going in the direction you need it to go. Shop owners need feedback. The more feedback we get, the more things we can monitor, the better we are at making the changes we need to grow. If it doesn't get measured, you've got a real problem. We're well on our way. At a deeper level now, I see more clearly what's going on with my business.”

“Tekmetric shows me everything as a business owner. If I go to reports , I have so many metrics that I can look at that tell me what's going on. If you would have asked me six months ago, "How many alignments did you sell?" I couldn’t tell you. At least not quickly. Tekmetric breaks out all of those metrics and shows me what we're selling and what we're not selling. It gives me the breakdown I need to measure what I'm doing.”

“"Customers love getting text message updates, online inspection reports, and the option for contactless service - it keeps them coming back."”

“"The time savings have been substantial, allowing for increased efficiency"”

““I was able to integrate with so many other programs. I'm able to know revenue-wise it's been a boom because I'm able to tie everything together.””

““Stop looking at the other ones. You're done searching.””

“Tekmetric also empowers our clients. They need to feel like they are more than just a repair order. We give them options to communicate with us on their terms: we can text , email, or call them about their repairs. The more communication options our shop management system provides, the more we are able to give our clients the kind of experience that shows how much we value and respect them.”

“The first thing that we noticed when we switched to Tekmetric was that the processes are fairly intuitive. Frankly, it's kind of scary to think that we just switched over to this software and there's not a 400 page manual for me to sit down and read through and figure out how it works. We just had to sit down with it and figure out and how it worked. And the fact that that happened smoothly says a lot to the workflow processes that they put into place. They just make sense. It's very intuitive and pretty easy for a service advisor to keep up with volume using this software.”

““Tekmetric makes it easier to do the things we were already trying to do,” Branch said. “The inspection process is faster. The reporting is better. The sub-estimate feature saves time every single day.””

““The tool is there. The process works. You just have to use it.””

““It’s not cookie-cutter,” Branch said. “But over time, you can see patterns. Tekmetric makes it easy to see those patterns and take action.””

““There’s a direct correlation between using Tekmetric and the results we’ve seen,” Branch said. “If you’re using the tool right and following through with the 300% rule, the numbers will move.””

““It’s definitely been the right decision,” Branch said. “It’s an improvement for us.””

““That feature streamlined everything,” Branch said. “It creates a bucket for every finding, and the adviser just cruises right down through them. The process got faster, and we could handle more work without adding friction.””

““Tekmetric is a game changer for us. I highly recommend.””