SFG20

““For me, it’s not necessarily what people are saying – it’s what they’re not saying,””

““People were impressed by the turnover. Before, due to our workload, sometimes it could take weeks. This for me, was the biggest difference,””

““Things were explained to us in a way we could understand and pick up really quickly. We weren’t bamboozled by language and technology. They understood our requirements and acted on them quickly. SFG20 were willing to go above and beyond our expectations. We are really enjoying working with SFG20 and look forward to developing our relationship further to support both of our organisations.””

““SFG20 were proactive, clear in communication and nothing was too much trouble,””

““SFG20 said, we can do it for you – just send us the asset register sheets and we’ll run it through Facilities-iQ. This showed us that SFG20 were going to go happily above and beyond for us and offer a service way above what we were expecting.””

““The training was thorough and really straightforward. We’ve had continued support from SFG20 as we’re learning, so we’ve been able to go back to them and say, how do we do this? What do we do here?””

““Any questions I had, any concerns I had, they were answered very quickly,””

““It was a very quick turnaround, and SFG20 were very quick to respond to that. We had specific requirements and SFG20 supported that very well,””

““We’ve initiated Facilities-iQ and we’re very much looking forward to carrying on the journey with SFG20.””

““The SFG20 team were really responsive and picked up on our request very quickly. In the interim time when we were learning, it was a super quick turnaround for our training. Even within that time, we had a couple of urgent requests for bids and an urgent request for a new contract, and SFG20 ran them through Facilities-iQ on our behalf which we were grateful for.””

““In the KSA, FM is no longer simply about maintaining buildings and delivering services. It is increasingly about protecting asset value, managing risk, enhancing people's experience of the built environment and enabling our clients' wider objectives. Partnerships such as SFG20 support that direction."”

““A recognised baseline makes it easier to challenge maintenance requirements objectively, identify where risk sits and distinguish between justified technical variation and simple inconsistency. Muheel's role is to demonstrate how an international maintenance framework can be applied practically within the Saudi operating and regulatory environment.””

““That is why we see SFG20 as part of our operating framework rather than as a reference document or compliance badge.””

““The objective is therefore not blind standardisation. It is controlled standardisation, where departures from the baseline are technically justified and governed.””

“"SFG20 gives us a common technical reference, rather than requiring each site to develop maintenance schedules independently. When it is linked to the asset register and MRI Evolution, we can create a clear connection between the asset, the approved maintenance regime, the work order, the completed task and the evidence. This makes maintenance more consistent, transparent and easier to audit."”

““SFG20 provides the maintenance standard, MRI Evolution provides the digital environment through which the work can be managed, and Muheel provides the technical governance, engineering judgement and operational capability required to apply it effectively in Saudi Arabia.””

““We wanted a recognised and scalable maintenance framework that could support a growing and increasingly diverse portfolio while fitting into our wider digital FM strategy.””

“The demands of most of our clients necessitate the use of SFG20. Our client base is diverse and rapidly expanding and often has differing and bespoke needs. The SFG20 core library is constantly updated, which ensures the information is always available to keep us within the law and up-to-date with our statutory obligations.”

“It’s very helpful having the reference there. It really works for me; it’s so clear and precise, which is important when you’re working to strict regulations, as we are, more often than not.”

“We previously had various licences but closed them all down and streamlined our operation. We’re more efficient now and the Serco-wide SFG20 user license allows us to have concise information at our finger tips with myself or colleagues logging onto the SFG20 website and accessing relevant data when needed.”

“There are other services I’ve used and could use, but SFG20 is the most consistent with its updates, which is why it’s so invaluable to us.”

“Doing things in a standardised way is invaluable to being able to plan what is a limited resource. Whether that's human resource and the hours involved in undertaking work and looking at the cost and expense items. Approaching that it in a standardised way and therefore doing a procurement/investment strategy that is linked to that, can save you thousands and thousands of pounds.”

“Using SFG20 benefited our Academies through significant cost savings realised by increasing the amount of work that is completed in-house versus contractors. We now have a consistent process across our schools and the ability to manage and control our risk across the estate”

“Perfect, seamless. Lesley was very patient. We had the 3-day training session. Obviously, I was part of the beta testing too so I already had a decent understanding of it. It’s nice having my colleagues getting licenses too - the new subscription model means it’s not all on me anymore.”

“SFG20 gives us easy access to all compliance information quickly and the technical bulletins we get monthly keep us up to date so we can quickly jump into the system, find any sort of schedule changes and adopt them as quickly as possible. We conduct internal meetings to make sure that we have the capacity to handle those changes if necessary, but SFG20 allows us to be on the pulse.”