Orkin

“Our partnership with Orkin is excellent. In fact, we work so closely with our Orkin team that we often think of them as Dominion employees. Their customer service is outstanding and if we have an issue, someone responds quickly and it is taken care of in a timely manner.”

“Without a doubt, our partnership has resulted in great third-party audit scores. Before we partnered with Orkin, we were not receiving consistent scores on the pest management portion of our audits. But, Orkin took those third-party audit results and thoroughly addressed each issue; ever since, we’ve been achieving perfect scores.”

“When customer complaints have come up in the past, Orkin has been able to help prove, without a doubt, that the pest in question was not from our plant. Many of our customers are very impressed by the knowledge that Orkin has.”

“One of the most beneficial things about Orkin’s Food Safety Precision Protection™ program is the documentation. If I go into a third-party audit, I know that the information will be accurate and reliable. Auditors are always blown away by the organization of the books and records that Orkin keeps for us. The relationship that we have with Orkin comes down to trust. We know that Orkin is behind us, and if anything happens, we know Orkin will have our back.”

“Orkin is incredibly helpful during third-party audits, and the auditors love to see our Pro on site. The intelligence he carries on a variety of pests has really been helpful in giving us peace of mind.”

“IPM is not only important to us as a business, but it’s important for our customers; they feel very confident because of the partnership we carry with Orkin and know that our facility is doing everything possible to help keep pests out of our operations. Our team works closely with Orkin to be on the lookout for any maintenance concerns or issues around the facility so they can be addressed quickly. It’s a huge burden off my shoulders when Orkin can come in and use their scientific background in pest behavior to help us resolve any issues that come up.”

“Over the years, I’ve worked hand in hand with Orkin, and what I like about the partnership is that they come in and show us where we can be better – whether it’s fixing a small hole in the wall or a door that needs to be repaired.”

“A great example of Orkin’s ability to help solve pest issues using targeted products as a last resort happened recently when we removed a cabinet that had been bolted to the wall in one of our lower parking levels for 25 years. What looked like millions of water bugs covered the wall. Orkin was able to come on-site right away and take care of the problem using tier three chemicals, which don’t require us to notify tenants, which is obviously ideal for us as building managers.”

“One important point of differentiation with Orkin over our last provider is the ability to work within the framework of our LEED certification. We are LEED Gold and soon will be LEED Platinum. Pesticide use is a big part of what the U.S. Green Building Council (USGBC) looks at for certification. Orkin has been able to help control pests using targeted chemical applications as a last resort, which means we’re able earn more points toward LEED Platinum. We weren’t able to do this when we were working with our previous provider.”

“Yes, and that is one of the great things we’ve been able to implement with Orkin. I took our account manager around and introduced him to the heads of security, janitorial and parking. Now, they just work directly with each other, and keep me in the loop. This is really helpful because it’s one less thing I have to worry about, plus these guys are the ones in the bathrooms and in the parking decks – they know where the pests are.”

“Things are going well. Our Orkin Account Manager is really great to work with and we have no tenant complaints. Of course, there are those one-off complaints, but we forward those over and he takes care of it very quickly. Overall, we’re much happier than we were with our last provider – but the pests aren’t.”

“Effective pest management is one of the ways we can help keep our students and staff healthy and our campus clean. We have all types of buildings found throughout our campus, and Orkin pays attention inside and out to help keep our classrooms, kitchens, gardens and common areas insect- and rodent-free. We’ll soon be building dormitories for our students and know Orkin will handle any new pest challenges that comes with the new residential buildings.”

“We weren’t happy with our previous provider and felt our campus required more time and attention. We didn’t have to look hard for a new provider because we heard great things about Orkin from others in the area. We called for a free inspection and have been satisfied since that first service.”

“I would have to say, Orkin’s professionalism really has impressed me most. Before our Pro leaves after a service, he always asks our business manager to sign a form acknowledging his visit and reviews the steps he took around the facility with her. Orkin’s business protocol has earned them a good reputation, one we can fully endorse thanks to our own personal experience.”

“Clearly, we are in a unique environment, serving children age four and under. It is extremely important that chemicals are never used while they are in the vicinity. When we interviewed Orkin we let them know our preference for minimal chemical treatments and Orkin has taken extra precautions. Our employees are aware of the locations of baits and are familiar with our pest management practices. In addition, our service Pro comes to the Shelter once a month to monitor for signs of pests. If any spraying is required, we work with Orkin to schedule it when children aren’t present.”

“Our pest control is preventive at this point, and it’s working. If we do have an issue, we make one phone call and our Pro comes right away. Orkin’s responsiveness is extremely important to us and shows just how much they value our business.”

“With Orkin, there’s consistency and continuity – we have been working with the same service Pro since we signed our contract. We know him well and his friendly and personable attitude is good fit for our environment. Not to mention, in our business, when you’re often dealing with families fleeing domestic abuse situations, it is ideal to know the faces of our service providers when they are on the premises.”

“We had been using the same pest management provider for years, but when we started to see pests on a regular basis, it was time for a change. Orkin met with us and listened to our concerns. Together, we walked the facility and discussed areas that might be at risk for pests. From that day on, we have not had a single incident. We’re so pleased with Orkin.”

“Overall we’ve had fewer pest problems since starting with Orkin – that’s the most telling result. Our staff plays a more active role in pest management, and our teachers have even noticed an improvement. Not only does our Orkin Pest Specialist work closely with us, our local Orkin Branch Manager is also involved in our program. I feel prepared knowing we have a strong team behind us. Our Branch Manager comes up with solutions and our Pest Specialist does a great job implementing them. I am always reassured any issues are taken care of in great detail.”

“We chose Orkin for a lot of reasons, starting with their well-known name and long history in the pest control business, but we also liked the fact that Orkin has a lot of experience serving schools like ours. The details of their IPM service met all of our needs, and we especially liked their focus on non-chemical prevention and detailed service documentation. We are thankful to have a partner in pest management who is just as concerned about the health of our children as we are.”

“"To have that called out was pretty special."”

“"We like your Pros, and we like having them come here…we trust them. That's huge, especially if you're walking [near] a lion. You have to trust that those people will behave as they really need to behave to keep themselves and the animals safe."”

“"Dan, [our Orkin Pro], came in and watched what we were doing, but most of all, he thought, ‘What do I really need to change?’ He didn't just follow us around going, 'Okay, we'll put bait there.' He thought everything through every time, and that was really the start of this fantastic care that Orkin has given us."”

“Our commitment to the Gold Medal™ Protection program has culminated in zero deficiencies for pest related state surveys over the last four years since we began our partnership with Orkin. Orkin stresses as we do, constant assessment of our professional goals and teamwork.”

“We selected Orkin based on their reputation and comprehensive protection program. It was clear to us soon after establishing our relationship that we indeed had found a partner we could entrust our reputation with!”