ServiceChannel

““As the business continued to grow, keeping on top of open work orders across our estate became increasingly difficult,””

““The report has made a real difference to the way we manage maintenance across the business.””

““Having all the information in one place gives us much better visibility of outstanding work orders and helps us quickly identify where action is needed“”

““What truly sets ServiceChannel apart is its exceptionally user-friendly interface and its ability to seamlessly unify the entire lifecycle of a client’s service request.””

““ServiceChannel is a powerful tool that keeps every single party aligned and informed in real time.“”

““The platform has also enabled us to share this data easily with other departments, which they appreciate.””

““The team has gained the visibility to understand what’s going on with its operations in real-time, as well as a history of data to refer back to and use in the future for enhanced planning, budgeting, and forecasting.“”

““I can just press a button and know where my budget is at any day and time. I can explain to finance, ‘This is where we are today, and this is where we are going to be,’”

““Budget Insights is going to make our lives so much better.””

““Having analytics is huge for us in being able to operate more strategically and proactively, including boosting the speed and quality of our decision-making. It’s made a much better partnership with the folks that decide my budget.””

““It’s been a help to find local vendors that will take care of problems and also have skin in the game in fixing our stores,””

““Our CEO just loved the fact that our stores had one place to go to get everything taken care of. To her, it was a slam dunk,””

““When we met with Service Channel, we knew that this was the right solution””

““ServiceChannel makes all of our jobs easier“”

““The data that was available to us before deploying ServiceChannel was not precise or easily accessible. Now we can analyze every customer, vendor, asset, and employee instantly with everything in one place.””

““We went from having almost no process to new relying on a seamless one to manage all of our valuable assets in the field. And with the higher quality data available to us, we know how much we’re spending on any asset and making smarter [R&M] decisions based on real data.“”

““I can just press a button and know where my budget is at any day and time. I can explain to finance, ‘This is where we are today, and this is where we are going to be,’ says Donahoe. “Budget Insights is going to make our lives so much better.””

““Accountability to our team means not having things fall through the cracks. By using ServiceChannel, we know when our service providers are there on site and can see when the work gets done. We can also make sure that we’re billed properly and timely for the services.””

“We tried documenting all of the service requests and their status manually, but it proved to be very difficult keeping track of what was still pending. We could never tell because there was no way to track any work orders by vendor or any other measure.”

““ServiceChannel is now one of our biggest drivers in how we manage facilities services. It’s a highly efficient way to keep our stores up to the same luxury brand standards as our products. As the ‘owner of our information,’ we can now spend less time to accomplish more at a higher quality than was possible before.””

““We were looking for a proven system that could unify our facilities management operations and improve our health & safety auditing process. This included finding a system that was flexible enough for anyone to initiate facilities work orders based on the audit results in real-time.“”

“The data from ServiceChannel gave us both qualitative and quantitative information that lets us work more strategically with our contractors, which is a win-win for everyone.”

“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution: part CMMS and part e-procurement”

““Deploying ServiceChannel to modernize our FM operations has been transformational for us. We have driven vendor performance to new levels and opened new channels of communications both internally and externally that helps us continually improve our overall effectiveness.””

““ServiceChannel has opened up a new level of dialogue and understanding with our vendors. Many of these discussions are based on the scorecards that we generate through the platform, which gives us access to real-time and relevant information.“”