Mains'l Services

““Mains’l staff’s person-centered approach, while still including parents in the Own Home Support planning process, is crucial to my young adult son’s success living in his own apartment! This agency’s willingness to provide services in a way that benefits each individual’s needs is unique and so needed for those living independently in our community.  We are lucky to have Mains’l in the Twin Cities area!””

“The interns we’ve had the pleasure of working with over the past few years have made a significant and positive impact on our facility. The consistent support and strong communication from the job coaches, interns, and job developers have been invaluable. Thanks to this partnership, we’ve had the opportunity to work with some truly remarkable interns whose contributions.”

““Mains’l has always maintained effective communication with all parties relative to the VDC program and welcomed opportunities to streamline processes to provide more efficiency throughout the different Planning Service Areas. These steps continue to help us improve our work with families whom we serve as participants in the VDC program. They serve as an integral part of us doing our jobs effectively. Without Mains’l, there would not be a VDC program for Veterans to enroll in. We simply can’t imagine a more effective FMS agency.””

“I couldn’t go to the places I need to without the employees at Mains’l. They make sure I exercise and help with food planning and preparation—which is important because of my diabetes”

““We’ve worked closely with Mains’l to make the transition from a paper process to an electronic payroll and billing system for our Participant Directed Services Program.While this was a daunting endeavor initially, as we serve approximately 650 clients, with over 2,000 employees, I’m happy to say that Mains’l has been ‘right there with us’ every step of the way. They have delivered on every promise, offered superb consultation/technical assistance and responded timely and professionally to all of our questions and needs.””

““We have partnered with Mains’l for the past five years. During this time we have been witness to an organization that is committed to satisfying the consumer, rather than offering a “cookie cutter, one-size-fits-all” approach toward delivering its services. Also, they have always been willing to go that extra mile with us to help whenever we have experienced problems.””

““Mains’l has been our chosen Financial Management Agency for all Medicaid Waiver, self-directed service programs since 2013. Mains’l provides our EVV system, payroll processing, billing to KY Medicaid, Customized Reporting, and more. The team at Mains’l works closely with our staff to maintain a successful and efficient FMA service for all our agencies’ PDS Waiver programs. They are committed to excellent customer service and meet with us regularly to discuss program needs and troubleshoot any challenges.””

““Chico Sports Club has had the pleasure of partnering with Mains’l over the past few years. They are amazing and we are happy to be a place for interns to learn job skills in an environment of health and fitness.””

“As a parent of a child with a disability, I ask myself the ‘what’ questions. ‘What will he be like when he grows up? Will he be able to live on his own? What kind of life will he have beyond me?’ To watch and hear stories about what this company does every day is inspirational. It’s not just a company, it’s an extended family. I know as my son gets older, he’ll excel and live life to the fullest with the support of Mains’l.”

“In one short year of working together, their web based FMS product and the knowledgeable, dedicated staff at Mains’l have helped us build an efficient payroll process for the people we support and their employees. Their fast and friendly customer service support is exceptional and indicative of their commitment to exceeding expectations.”

““We have worked with Mains’l since 2016 and have been very satisfied with their performance. Their product is user friendly and allows multiple users to access their applicable information easily, from payroll staff who enter timesheets to case managers that view and update client data. The staff at Mains’l are efficient with quick response times to any questions or issues we may have.””

“Mains’l is transforming the way we deliver and track the services provided to people and their families… We understand that supporting a loved one in your own home with a disability can be challenging, and with the creation of this program, we can ease some of that stress by streamlining the record-keeping process. The whole Mains’l team has been beyond terrific to work with. We have developed a true partnership.”

“We are the owners of ABC Books and we have had a Mains’l intern for about a year. It has been great to see her grow into the position as well as be a real help to us. The Mains’l staff that we have interacted with has also been professional as well as helpful. We would recommend Mains’l and their people to anyone.”

“Mains’l has always maintained effective communication with all parties relative to the VDC program and welcomed opportunities to streamline processes to provide more efficiency throughout the different PSA’s (Planning Service Area). These steps continue to help us improve our work with families whom we serve as participants in the VDC program. They serve as an integral part of us doing our jobs effectively. Without Mains’l, there would not be a VDC program for Veterans to enroll in. We simply can’t imagine a more effective FMS agency.”

“This training had a lot of information, activities, and tools. All tools can ultimately end in the same result: gathering information and figuring out what to do with that information. It’s just a matter of picking what works best for me (in my programs.)”

“Mains’l spent 3+ years receiving technical training on becoming a true Person Centered organization. As a participate in this training, we understood we needed to rethink about all of our supports and tools, including updating all of our policies, procedures, forms, practices, and trainings. Learning how to become person-centered in all we do was one of the highlights of my career at Mains’l.”

“I sometimes struggle with talking to people, but it has been better since going to PEERS. I learned to talk nicely, be patient, respect people, and be careful when talking to strangers I do not know online. PEERS helped me learn and I feel safer now”

““On behalf of Far Northern Regional Center, I am proud to recognize Mains’l as the May 2025 Inclusive Workforce Award Recipient. This Award is in appreciation of your continued excellence in building an inclusive workforce. Thank you Mains’l for the incredible work your organization does to support individuals in achieving their employment goals in the community. Mains’l’s person-centered approach is one that honors each individual’s interests, strengths, and aspirations and is a powerful model of what inclusive employment supports should look like.””

“Mains’l doesn’t just help the people we support discover their dreams and create pathways — they do the same for their employees. After 15 years with the organization, I’ve experienced significant personal and professional growth. Mains’l recognized my strengths and helped me develop my passion, leadership, communication, and relational skills. They truly care about their people and live out their commitment to the belief that “all means all”.”

“From my very first meeting with Mains’l, I have been nothing but impressed with the professionalism. Their responsiveness and attention to detail is of high quality and very assuring. Their quality business practices, coupled with genuine concern for our family needs, makes Mains’l a terrific agency to work with. I don’t know where we’d be without them!”

“There’s so much to consider and be aware of when caring for a family member with disabilities. Mains’l has lifted the burden of financial management from our shoulders. No more stress or worries about payrolls, withholdings, employer taxes, W-2’s, or any of the other complications of financial management. Now we can just concentrate on taking care of our daughter. Thanks Mains’l!!”

“Mains’l has helped me gain confidence over the years I’ve been with them. I have so many friends here and I’ve never felt afraid or unwanted during socials or one-on-one time with staff. The staff are very helpful and friendly, and they always encourage me to ask for help.”

“Mains’l has been our chosen Financial Management Agency for all Medicaid Waiver, self-directed service programs since 2013. Mains’l provides our EVV system, payroll processing, billing to KY Medicaid, Customized Reporting, and more. The team at Mains’l works closely with our staff to maintain a successful and efficient FMA service for all our agencies’ PDS Waiver programs.”

“Mains’l has been a valued business partner for over 10 years in delivering the Veteran Directed Care Programs to veterans in our service area. Mains’l has worked with our organization to provide us the data we need to effectively administer our program. The financial management services team consistently provides excellent customer service to our organization and to the veterans we serve.”

“My experience with Mains’l has been a very positive one. I have worked with Mains’l for over 17 years, and it is the best working-conditions I have ever experienced. All the employees that I encounter are positive and upbeat, and you can feel that they also enjoy being employed with our company. This is a day-to-day enjoyable experience, and I look forward to continuing in my current position.”