Eltropy Inc.

“People rely on Text messages for instant connectivity. Embracing Eltropy was a natural progression for us as a credit union, allowing us to advance confidently on our technology journey,”

“The Eltropy platform itself has really helped us have that next level of communication with our members Having the speed and the ability to have a quick conversation with our members takes our operations to the next level.”

““Eltropy’s platform has helped us scale our outreach as delinquencies increased, without having to add new staff. That’s been crucial to keeping us efficient.””

““We saw a significant drop in routine calls, allowing our associates to focus on deeper, more meaningful conversations with members instead of handling basic self-service inquiries.””

““CUTX representatives now spend their time on the conversations members most want a person for – disputes, loans, and major life decisions – instead of routine, repetitive questions.””

““Our automated texts do the heavy lifting. Members engage immediately, and we’re ready to go,””

““The automated alerts have fundamentally changed how we communicate. Members can actually start a conversation from that initial alert message. Without us doing anything manually at SAFE, the system gets them the message, they reply back, and we can immediately engage with them.“”

““Building on Ruth’s knowledge base and making her more accessible to members is a priority, we see the value in Ruth because our members do too.””

““We saw roughly a 20% decrease in calls almost right out of the gate, and by the time we got Ruth into digital banking, it was significant.””

““We have significantly enhanced operational efficiencies by transitioning wires from the Contact Center to Eltropy’s Video Banking platform.””

““Email is becoming archaic in lending. To stay relevant today, you have to have texting capabilities. Without Eltropy, we would be struggling to meet our members’ expectations for modern communication.””

““After using Eltropy for Text Messaging for five years, we’ve been slowly turning on each of the features over the past year. We’ve been doing In-Branch Video for about seven months and started using Eltropy’s Appointment Management and Chat for about nine months now. And we started using bank from anywhere (Video Banking) just recently. So far it’s been fantastic.””

““You can tell Eltropy cares about us, and they really are all about listening to us. When there’s something in the system that maybe doesn’t fit our needs, they’ll try to understand the why behind it and actually do something about it.””

“The biggest benefit that we’ve seen is the speed of the answer. The average wait time for calls to be answered is well over five minutes for months. Since we’ve gone to Eltropy, it’s been under two minutes. So members are getting to us quicker to be able to get those answers.”

“Eltropy Voice+ helped us completely rethink the member phone experience. What used to be one of our biggest operational frustrations is now a much more efficient, fair, and responsive experience for both members and employees.”

““What we are doing now compared to before is leaps and bounds better; the baseline was such a lift in the member service capabilities.””

““What I love about Eltropy is that it’s about a partnership. They really want to partner with community financial institutions and credit unions to bring forward what we really need. They listen to us, they partner with us, and it’s collaborative. It’s not just a product, but a partnership.””

“In my 20 years in the credit union industry, this is the most game-changing innovation I’ve seen. It’s got us wondering how we ever managed without it. It’s not just a tool; it’s become an essential part of how we serve our members.”

“People who never responded before are responding now. It’s like we’ve suddenly started speaking their language, and they’re actually listening. It’s amazing. In my 20 years in the credit union industry, this is the most game-changing innovation I’ve seen.”

““There’s a lot of fraud out there, so members were skeptical at first, but once it was established that it was a secure live conversation members were very receptive,””

““Itʼs our first time texting in 22 years of collections. It feels exciting and like a big benefit to the department, and itʼs so user-friendly we really see it being helpful in other areas.””

““We’re able to see our customers over video and capture a driver’s license. Itʼs a good customer experience, weʼre still able to assist them and helped us reduce potential fraud.””

““The ability for our customers to connect with subject matter experts – who are centrally located – is a win-win for customers and for us.””

““We began the rollout in December and were fully operational by February. The entire training process for our staff took just half an hour, and when we held a call with our Member Service Representatives (MSRs), they didn’t have a single question. The simplicity of the system was impressive.””

““Introducing the Eltropy system to our E-Services team who do all our online account opening, collections team, and now our contact center, has really helped our operations. Texting is the way people communicate in today’s world. It’s fast, it’s efficient, it’s easy.””