ChurnZero

““ChurnZero has been huge in providing the data points that we need. As a result, our retention and renewal rates have increased quarter over quarter.””

“This year has proven that when you pair a driven team with ChurnZero’s capabilities, you can build not only a stronger renewal process but also a culture of proactive customer success.”

“We combined old fashioned process and discipline with analytics and automation to improve our retention five percent .”

““Much of how we structured our implementation and ingest data in ChurnZero was based on our Implementation Specialist’s advice,””

““ChurnZero was the catalyst for us making a lot of improvements across the business,””

““I wish I would have done this earlier. It’s scary to go from doing everything manually to doing it automatically.  But if you’re a fast-growing startup, just do it. Don’t delay unlocking a lot of the power of ChurnZero .””

“By eliminating thousands of manual tasks and surfacing early warning signs at scale, we can strategically deploy our team’s time where it matters most.”

““Over time, people are really starting to take notice of what we’re doing with ChurnZero and the value we’re getting from the system—and I’m not getting questioned come budget season.””

““We’re embracing AI across the company and everyone is starting to see how we can leverage this. Our CEO is logging in to ChurnZero. Our AEs are spending more time in there. It’s raised the visibility of our team significantly.””

““It really builds that trust factor: our customers see that we’re listening, that we have people to support them, and that our C-suite will step in to make sure they get what they need.””

““Engagement AI is helping us identify churn risk earlier and build trust by showing each customer that we’re listening and supporting them with the right people.””

““ChurnZero’s Slack chatbot has simplified how our team collaborates with sales, and it does so with hardly any extra effort from us,””

““Thanks to ChurnZero’s Live Exports, our sales team has deeper insight into our product and how customers use it. Now they can spot if an account needs a bit more attention before they send over a renewal quote. It ensures our customers get the most out of their product.””

““In Salesforce, it’s really hard to see product usage data,””

““Before, this level of collaboration wasn’t as effortless or effective, but now, it’s extremely smooth,””

““It provides a clear, data-driven snapshot of the renewal’s status that helps our teams get on the same page.””

““But now, with ChurnZero, anyone in the team or management can find exactly what they need, all in one spot.””

““Our entire CX team’s productivity has soared since implementing ChurnZero””

“I do not think we could have managed our feature migration without  ChurnZero. If weren’t for ChurnZero’s ability to track product usage, training attendance, and engagement all in one place, we would have spent more time figuring out who to contact vs actually sending outbound emails.”

““We surveyed our latest cohort of newly onboarded customers and every single response was positive,””

““ChurnZero has naturally driven activity to another level.””

““We’ve seen an exponential increase in CSM activity across our customer base in terms of tasks and meetings,””

““It doesn’t mean there aren’t problems, but I can see those problems and ensure we take the right steps to resolve them.””

““The visibility from ChurnZero dashboards gives me confidence that we’re in control of what we’re doing,””

““A CSM’s ability to rate customers and then trigger plays, tasks, journeys, emails, and more based on that score is scalable and extremely impactful.””