What to Report
- A possible security issue, like a suspicious sign-in or a link that should not work.
- Someone seeing information they should not.
- An AI answer that is inaccurate, biased or harmful.
How to Report It
Email security@metaintro.com and include:
- What happened and when
- Screenshots, if you have them
- The member or page involved. For anything sensitive, use their initials, not their full details.
What Happens Next
We look into every report. If we confirm a security incident involving your data, we notify your organization's designated contact within 72 hours and explain what happened, what data was involved and what we are doing about it.
When the AI Spots a Safety Concern
You do not have to catch everything yourself. When a member's message signals possible harm, Chat Safety pauses the chat, shows the member crisis support numbers, and emails their case manager, your admins and the Metaintro safety team. See Chat Safety: How Metaintro Keeps Conversations Safe.
If Someone May Be in Danger
Do not wait for us. Follow your organization's own safety procedures, and call 911 or the 988 Suicide & Crisis Lifeline.
Frequently Asked Questions
Will the member know I reported something?
No. Reports go to Metaintro, not to the member.
Should I report an AI answer that was just a little off?
Yes. Every report helps us improve.
Where do I send questions that are not about security?
Email support@metaintro.com. Security reports go to security@metaintro.com.
What to do next
- Chat Safety: How Metaintro Keeps Conversations Safe
- How Metaintro Protects Job Seeker Data
- Reading a Thread: What the Job Seeker and AI Discussed
Need Help?
Not sure whether to report something? Email security@metaintro.com and we will help.