Userpilot

““Userpilot offered us the most content creation possibilities combined with the most extensive analytics for an affordable price.””

““We improved feature adoption and new customer education, reduced the time from implementing a feature to tracking its usage, and tightened our feedback loop. Many departments became more product- and user-oriented.””

““All-in-one tool for guidance and analytics is a game-changer. You don't need to take that information out of Userpilot into Looker and run a query. You just set a goal, and track it on an automated dashboard.””

““We had never done a self-service trial before Userpilot because our platform was complicated and needed a lot of hand-holding. But the first person who came through the in-app trial said: “It was great, you had all these pop-ups that came up and walked me through, and I knew just what I was doing.” And that's the entire reason why we did this.””

““Userpilot is a really good tool to understand how your customers use your product, which sections work best, and which features they take advantage of. It’s very easy to measure impact and see what’s going on.””

““Userpilot surveys have been great because I was not expecting users to interact with them that much. The completion rate for one survey is 44%, which is a lot more than we expected.””

““With Userpilot’s Session Replay, we can quickly spot issues, identify pop-up errors, and troubleshoot localization problems. It’s been incredibly useful for bug checks and improving the user experience.””

““We significantly streamlined customer training to just 4 hours a month. Previously, we had two team members handling an overwhelming number of training sessions daily.””

““We’ve seen a reduction in tickets and chat requests by 25% with Userpilot's resource center. This helped us reduce support costs, and provide a better experience for the end-user.””

““I was able to quickly recreate content in Userpilot, refine the experience, and make it visually appealing.””

““If you want to understand your customers' workflows, identify opportunities for improvements in UX, and find ways to advance your products through the use of data, go for Userpilot.””

““Userpilot saved us time by eliminating the need for dedicated engineering resources to build the solution from scratch.””

““Userpilot has helped my team and me a lot in our daily, monthly, and quarterly activities. We can see how our work impacts our customers, but also ensure that we make informed decisions about where to go next and what needs improvement.””

““Userpilot enabled us to effectively announce new features and guide users through them, leading to improved adoption and user satisfaction.””

““Within a week, we were able to register several dozen companies already saying they’re interested in the new feature. With email, you’d get the same number of responses within two months.””

““I use Userpilot for 3 areas: flows, analytics, and resource center — I like that it is a complete solution! And I really like that I now have access to what my users are doing without needing to ask the engineering team.””

““The value that Userpilot creates for us is that it lets us test things that we can’t necessarily allocate developer resources to.””

“Userpilot set me on the path to becoming a very good product designer. The platform helps me learn how to use data and make product decisions.”

““The reason we chose Userpilot is because it combined two things that we needed: in-app messages and user analytics. It was great knowing that we don’t need to have different tools for these use cases and can instead centralize everything in the same place.””

““I would say Userpilot’s support team is A++. Like, when I send a question, I usually get an answer so fast that it’s unbelievable.””

““In support and onboarding, Userpilot has been a time saver and has reduced the workload of a lot of the agents because we’re able to use in-app messaging to share information at scale.””

““We were in a pretty bad state before Userpilot because we didn’t even know what pages people visited. Now we can just look at the pages tab and understand that people don’t use this stuff, so let’s not focus on that.””

““Userpilot made it easy to recruit the right participants quickly, saving us valuable time on usability testing.””

““Walkme wowed us during the demo and hand-held us through the onboarding process. But after our trial ended and we were left to our own devices to build the walkthroughs, we felt like it wasn’t actually exactly what they had led us to believe it would be. It was a bit of the case of overpromise and underdeliver. WalkMe was nowhere near as intuitive as Userpilot.””

““We were able to do some great things in Intercom, but not as great as Userpilot in terms of the onboarding process. Regarding the in-app communications, I would say the impact is incredible.””