Upper Hand

“Everything I do runs through Upper Hand. It's been honestly the single best thing we've done because changes are easy to make and all of our customer information is managed... I know who has what credits... it's just been unbelievable.”

“Now, we can have a new program up and running in 10 minutes with Upper Hand.”

“Upper Hand helps me get through my day. It manages our time, it manages our space, I mean, it really does everything.”

“To have Upper Hand be on our side and say ‘we’re going to listen to what you have to bring to the table...and we’re going to help come up with a solution together’ has been very impactful.”

““The registration process should almost run itself. If no one has to contact me or anyone from my team to talk about any of that process, then it’s doing what it’s supposed to do. Rarely will a parent reach out to me regarding the Upper Hand software. And, if they do contact support, it gets handled for them.””

““The biggest thing I use the reports for is to look at our revenue and what programs that revenue is coming from. It helps me to figure out what programs are really working, what programs we should continue, and which ones we need to tweak or eliminate.””

““The mobile app was the cherry on top. With my sister being remote in another state, and me never really at my computer, the mobile app was a big selling point. It’s the only way that we would really be able to stay on top of things and get things done.””

““I’ll have someone that might want to pay via check, and with the mobile app, I’m able to add them to a clinic right there. Also, a lot of my offerings tend to fill up, so to be able to make last minute changes in real time without having to make a note or send an email makes a big difference.””

““Since implementing Upper Hand, I have added a couple extra sessions to existing programs and I have also added two brand new programs, one of which is going to be a significant part of my business. It really comes down to how simple it is to get programs into the system and push them live for people to purchase. And, once everything is in the system, the management of everything is the real time saver.””

““Tracking down waivers was by far the worst part. To be able to plug that in right upfront when they go through the process of registering with Upper Hand has been a huge time saver.””

““Upper Hand has allowed me to spend more time creatively thinking. By being able to spend more time on my program design, I have really tightened up what I do on the ice. This allows me to provide a better, more thought-out skate or camp rather than just throwing some drills together.””

“"I use it for... pretty much everything. Everything I do runs through Upper Hand... and it's been honestly the single best thing we've done because changes are easy to make, all of your customer information is managed, I know who has what credits... it's just been unbelievable to be honest."”

““I would say Upper Hand saves me anywhere from five to ten hours every week. It may not seem like much, but for the limited time I do have, it’s huge.””

““We had a call with Upper Hand and knew this was going to solve everything. The business was doing well, but there was a lot that we weren’t ready to handle correctly.””

““I would say Upper Hand saves me anywhere from 5 to 10 hours every week. It may not seem like a lot, but for the limited time I do have, it's huge.””

“We grew from maybe 7,000 visits a month to 10,000 visits a month, and a lot of that has to do with the fact that we have this nice, clean website where people can go to get their answers.”

“Our experience with Upper Hand has been very positive from the standpoint that we have someone who is in this with us. A lot of times, when you partner with other companies, their vested interests and ideas are ‘this is what we think.’ To have Upper Hand be on our side and say ‘we’re going to listen to what you have to bring to the table and the problems you’re facing, and we’re going to help come up with a solution together.’ That’s been very impactful.”

“The more I looked at the software and looked at what it could do, the more I was confident that this aligns with my business and where we’re looking to go. We want to attract more clients to The Compound and create more productivity. My biggest thing was that if we’re going to do it, we’re going to do it the right way. I know it takes dollars, and I know it takes time, but once it’s all washed out, I know that it’s going to be beneficial.”

“Upper Hand fits well for us as we begin to scale. We have multiple instructors in the building, so it allows me to add in all of those instructors and all of our lanes to really be able to look at how we not only monetize, but also make our space more efficient for what we want to do. My goal as an owner was to purchase software to offer each one of the small businesses in the building.”

“Upper Hand provides great support. There was actually something that came up early in the process, I suggested it, and the team was able to code it into the software so that it works now. That let me know where Upper Hand’s advancement is when it comes to the software and the level of support to grow the software for our processes and clients.”

“The reporting is all about future growth. It’s an additional selling point to be able to use these reports to expand our reach and our footprint. Right now we can talk about it, but we can’t show it.”

“When we see open blocks, it opens the door for us to say, ‘okay, this is free for a team to come in and utilize the space.’ Now, I can look at a system and really see how things flow.”

“The biggest thing I like about the software, coming down to the reporting, is that I can see the true demographics of my clients on a map. If I look to run camps at high schools, I know where to pilot those programs. If I see that most of our kids are coming from a particular area, I can plan programs in their backyard. I see the advantages of the system and what we have once we start getting our athletes in there.”

“I really like the fact that a parent can go in and make one family profile, and all they have to do is add their kids to it. Each time they log in, they are able to select one class for one kid and another class for a different kid, instead of having to log in to multiple accounts. It keeps everything user friendly, and it’s very direct.”

“I like the flexibility that is customizable from the fact that I can name the memberships and put a graphic with it. When individuals go online, they see these packages, they see a graphic, and they see the details, so they can really make an informed decision of whether or not they want a certain membership or just want to purchase a session.”