LogRocket

““We can be more predictive and planned in terms of how we handle customer situations and product decisions,””

““It would be great if we could start supporting their currencies and their languages better,””

““Right now, we only support English, and we only have English salespeople. Eventually, we’ll use this data to see where the tipping point is for when we should invest in salespeople that speak different languages.””

““We have North America, East Asia, and Western Europe as distinct demographics,””

““If I see that a potential integration doesn’t align with what our customers are actually doing, I can confidently say we shouldn’t move forward.””

““I’ll go into LogRocket and see if an integration with a certain company will actually be beneficial according to the data we currently have on our customers,””

““I may get a request saying we need to integrate with a certain company because we have a great relationship with them.””

““I’ll get pressure from the business side to move forward with certain integrations,””

““I use LogRocket to track the people who are interested in using HubSpot, and then I talk to customers as soon as they’re hooked up with that integration,””

““This let me understand more of their story — I gained insight into their monthly recurring revenue, company size, and industry,””

““This way, it’s easier to note trends that develop over time.””

““I look at what customers are doing as a whole and how user behavior is changing month to month,””

““After that, we look at how to delight our customers.””

““We want to make sure first and foremost that we’re supplementing and supporting customers where they need it,””

““We wouldn’t have prioritized it otherwise, but we saw in Mixpanel and LogRocket that there was a huge spike in people looking at cash flow through our app.””

““We saw we had a few bugs around cash flow, so we had to prioritize fixing that,””

““I go into LogRocket and see what customers want, what they need, and what will actually get us more customers.””

““LogRocket serves as another data point we add to our lists and our framework to decide which products to work on,””

“LogRocket is an empathy-building tool between Prefect and our customers.”

“It’s a tool that expanded the scope of its usefulness from just product to really everybody in the organization.”

“With LogRocket, we now have a tool that the engineers find valuable, the customer success group finds valuable, and product finds valuable,”

“LogRocket really gets everybody involved in problem solving or communicating about different components of the product that wasn’t happening before.”

“Finding out how a customer ran a transaction and doing that effectively with a production environment that contains sensitive data is really challenging, especially when it involves something that happened in an environment that depends on a third-party API call,”

“We’re able to have really effective conversations with customers and retrain them when we need to provide information to them.”

“Instead of saying, ‘I’m not sure what happened, let me send this to the tech team to try to reproduce your bug,’ they can say, ‘Yep, I see where this happened. This is why it works the way that it does, and here’s what you should do instead.’”