Unibuddy

““Removing the face-to-face might make some feel as if you’re removing the personalization of each event when, in actuality, you’re opening up a higher level of communication.””

““When researching platforms that would best suit our needs for yield events in spring, Unibuddy checked all the boxes. We needed a product that would allow us to offer live streamed presentations, rather than recorded videos—a ‘home base’ where it could all live together to make things easy for our student attendees, and a collegiate look, with campus imagery that was stimulating, yet reserved. And the data… we always need the data.””

““We’re now able to give students the level of service they deserve from a high-ranking business college.””

““There has been a huge return on investment, not only in being able to have students work through the lifecycle of enrollment, but the time saved for the team, and time is money!””

““There are things we just aren’t experts in. Especially for international students, being able to reach out to our Ambassadors who have also gone through the visa process is incredibly helpful for them to hear real experiences,””

““Our time being tied up in emails was really affecting the way we do recruitment. We were constantly reacting, rather than having the bandwidth to be proactive,””

““It makes it so much easier for us when we have a student who wants to make a personal connection, but can’t make it to campus. Previously, I’d give a prospective student an ambassador’s email address, which really isn’t ideal.””

““Ambassadors come and tell me when they have had successful chats, and we can celebrate that. This is such a boost for them, and you can really see the passion in their responses. It means so much more coming from them, and it’s so refreshing to see how much they care.””

““Any time a prospective student has an interaction with an ambassador, they are more likely to come here. That student-to-student connection always has that effect.””

““Now, we’re able to give them the opportunity to speak to our students, and ask questions to our student ambassadors—real people experiencing day-to-day what these future students can experience.””

“We have been delighted to see our applicants chatting with student ambassadors and how Unibuddy has become a critical part of their decision-making. We’re excited to make chatting with students via Unibuddy the main call to action on our study pages, and give this a really high profile through our social media.”

“We’re always looking for ways to enable our enquirers and applicants to be able to speak to our current students. The capabilities of the Unibuddy platform have enabled us to find a user-friendly solution that can be flexibly integrated across our website.”

“Our biggest goal is to meet students where they’re at while also maintaining our own privacy and security.”

“The evidence of ROI is clear, and it’s become our go-to tool for connecting and engaging with our students. Although the overall number of applications is similar to the previous cycle, we see a higher conversion rate of 42% versus 29% non-Unibuddy leads, and a yield rate of 77% versus 16% non-Unibuddy leads, for those who utilize the platform. We’re genuinely thrilled with the results, and our students have recognized that Unibuddy is the best way to get in touch with our office and their peers. We’re definitely in it for the long haul.”

“Unibuddy has been instrumental in addressing our communication issues with prospective students. It enables them to connect with our ambassadors and staff on a single, user-friendly platform, ensuring that no inquiries slip through the cracks.”

“We wanted to make it easy for visitors to find the right information, and where they’re probably already searching. Now when we do get emails with basic questions, we also provide a link to a page that has the Assistant embedded into it, knowing it will help the student find what they’re looking for with less effort on our end.”

“The whole process was easy peasy. Unibuddy offered excellent support throughout testing, and once we worked through the coding, it took mere 30 seconds to embed on our website.”

“I liked the tone of the Assistant; it’s friendly and warm and provides instant responses. This makes prospective students feel cared for, like they’re talking to a friend rather than an admissions office, which has improved how we nurture and engage with them.”

“It was an easy decision to adopt Assistant because we were already familiar with Unibuddy and had a wonderful experience, so there was no barrier. We believed it would enhance our students’ experience since many of them already use the platform and don’t need to create a new login with a different provider.”

“All the basic information students seek is on our website, but with so many pages, people get lost. We wanted a tool that could engage students landing on our website, record their information, and quickly and effectively answer their questions, while also providing a personalized, human touch.”

“During peak season, it can take three to five business days to respond to an email. We wanted to shorten our response time and provide a better customer service option for these students.”

“It’s been great that we can simply share this resource with students and let them interact with one another without us having to do all that groundwork,” said Tom Kleinert. “Students want to stay excited about the program between the time they’re admitted and when they arrive on campus. This gives them that connection, and helps them find their community before they even get here.”

“Leveraging Unibuddy capabilities throughout the entire student journey has proven incredibly beneficial for us,”

“The new charts, filters, and drill-down options with Premium Plus make it much easier to view the weekly data. This is especially helpful now that I can filter to see the number of prospective students in each region.”

“Being able to detect the student’s journey stage will be especially useful, allowing us to track, personalize and navigate individual students more effectively.”