Trust Payments

““The support we received from Trust Payments to make this strategic transition from a partner to a payments ISO was outstanding – they held our hand every step of the way.””

““ We value the flexibility of Trust Payments’ technology which is matched by the responsiveness of the team at all levels. If we need to request an enhancement, it can be signed-off and executed quickly without lots of tiers of approvals. “”

““When we went through the RFP process to become an ISO, we had several members of the Trust Payments senior team in the room with us. That meant a lot to us. The decision-making process was fast and we got a lot done quickly. It was a different story with some of their competitors whose senior people weren’t in the room – and in many cases, they weren’t even in the UK.””

“‘The way the Trust Payments ecommerce gateway tokenises card data was one of the key reasons why we initially chose to partner with them. Thanks to their tokenisation, we managed to de-scope some payments from the PCI audit process which makes life simpler for our merchants.’”

“Trust Payments provide exceptional service which I greatly appreciate. Their payments gateway has significantly streamlined our transaction processes with its user-friendly interface and efficient real-time processing. The robust security processes instil confidence in the safety of our transactions, and your dedicated support team has consistently provided prompt and effective assistance. Trust Payments has proven to be a scalable solution, adapting seamlessly to our growing business needs. We look forward to continuing our successful partnership.”

““We previously only took payment by bank transfer which limited us commercially,” said Mark Lemon, Director of BCBitcoin. “Being relatively new to card payments, we are learning a lot. The team at Trust Payments is really helping us transition to card payment and understand how we can mitigate chargebacks.”’ “In the two years we have been with them, we have always found Trust Payments to be responsive – our Account Manager is always there on the phone or Whatsapp when we need him. Things usually get done in 24 hours or less. And their pricing is always competitive.””

““We have a close relationship with Trust Payments,” said Elena Pronina, Head of Finance. “We speak a lot, so we always know what’s going on which is very important in the crypto space. Trust Monitors changes in country-specific regulations and adjusts its systems accordingly so we can just get on with running our business. Their ability to resolve fraud-related problems is also outstanding. They are very fast at responding and always efficient and friendly. So that’s why I’m always happy to refer others in the crypto industry to Trust Payments.””

“They treat our members as individuals and have a personal approach that is honest and transparent. They are not treated as tiny fish in a large pond that is the way of some of the largest corporate providers. Services are tailored to each company and our members love that. That’s why Trust Payments is a valued partner of AITO.”

“Trust Payments brings a level of dedication and responsiveness that is rare in this industry, and much of that is down to the exceptional quality of their account management. Our Account Manager has been instrumental every step of the way - available 24/7, always one step ahead, and proactive enough to set up direct collaboration between our technical teams. That kind of personal commitment has made all the difference and in online gaming, that is everything.”

“Next Day Settlement from Trust Payments is absolutely ideal. It’s key to high court enforcement where we’re entrusted by the King to collect moneys owed with minimal disruption. Trust Payments makes it easy for us to ensure the money is sorted by due dates. At Wilson & Roe we’re super client focused & it’s great that Trust Payments matches that ethos. We wouldn’t hesitate to recommend them!”

“We’re super happy with Trust Payments! They always provide quick responses - typically less than an hour which is amazing. We very rarely have issues but get good support on queries around settlement values, payouts or ECOM chargebacks with our account manager providing quarterly data updates - we’ve never had that level of contact before. There’s so much value in these responses because it means we’re always on a learning curve.”

“Trust Payments & Paraty are ideal partners for us because they give the customer a wide variety of payment methods at their disposal. Overall, it has helped us with a reduction in time spent on the collection process by the reception team.”

“With Trust Payments & Paraty, guests no longer pay directly to us, and we benefit from knowing transactions are authenticated by them and they will credit our account directly once successful. We benefit from lower commission costs compared to conventional payment methods available through banking entities this way.”

“We are delighted to have chosen Trust Payments as our card payment systems provider. Their unmatched quick integration, robust payment reconciliation tools, and cost-effectiveness were pivotal factors in our decision. Trust Payments' dedication to excellence aligns perfectly with our commitment to delivering superior services to our clients. We highly recommend them to any merchant seeking a reliable and efficient payment solutions provider.”

““In the two years we have been with them, we have always found Trust Payments to be responsive – our Account Manager is always there on the phone or Whatsapp when we need him. Things usually get done in 24 hours or less. And their pricing is always competitive.””

““Being relatively new to card payments, we are learning a lot. The team at Trust Payments is really helping us transition to card payment and understand how we can mitigate chargebacks.””