TrueLayer

““We also like the fact that TrueLayer was the first to do a VRP payment in the UK.””

““Pay by Bank has delivered two main cost savings for us. Firstly, we’re saving on interchange payments. Secondly, because payments are more likely to be successful, we get less customer contact.””

““We've been blown away by the success of Pay by Bank with our customers. We've seen a 300% growth in usage the last year.””

“To anyone considering Pay by Bank — just go for it. Once your customers start using it, they’ll love it. It’s very easy to set up and really easy to continue using.”

“With instant confirmation of funds, we know right away if a customer can make their repayment. It means we can step in early to prevent arrears, keep collections smooth, and make the whole experience better for our customers.”

“We wanted to deliver a service that is instantaneous to our customers. We didn’t want long delays between them paying and us receiving the funds. Pay by Bank ticked all of those boxes.”

“As James explains: “When we first launched Pay by Bank, I was a bit skeptical about how successful it would be. But I've been blown away — it’s now our preferred payment method.””

“We love working with TrueLayer because they deliver on their promises and we genuinely feel that through they are committed to building a relationship with us.”

“We were given an integration partner, Martina, who was always highly available and responsive, always keen to jump on a call whenever we had an issue. We had access to rich documentation as well. We felt like it was a two-way process the whole way through”

“I personally choose open banking because it's quick and easy. But also because I'll use this money to build up a pot that I'll use to pay for things like holidays and days out.”

“About 85% of our transactions are from returning customers who continue using the Pay by bank option.”

“My followers love the open banking option on JamDoughnut. It’s quick and easy.”

“I had used open banking before and I was familiar with it. So I knew it was simple, safe and easy.”

“Due to the nature of our business, if we experience any sort of downtime, even for a couple of minutes, you're talking about a couple of hundred transactions that we miss out on. That’s a couple of thousand pounds of revenue lost. And a few hundred angry customers.”

“We operate in a highly competitive marketplace. We want our service offering to stand out amongst our competitors. Using TrueLayer helps us do that.”

“The more we spoke to TrueLayer, the more confidence we had that they had the infrastructure to support us in both our current and our future plans.”

“I don’t always save my card details, and certainly not to every device I’ll use to make payments. Going to find my card, to put in all the details, to then go through further authentications takes time. During the process, the session may either expire or the details may not be approved. With Pay by Bank, you don’t have to get up to find your card, or add in any details at all. Frankly, it saves so much time. Plus, because of the biometrics, I trust that the payment method is safe and secure. Now, whenever I see Pay by Bank, it’s the option I prefer to take.”

“TrueLayer gave us clear communication from start to finish which helped us navigate through all the various phases from development, testing through to deployment.  Nothing's too much trouble.”

“There's two words I'd use to describe TrueLayer's Pay by Bank journey, and that's simple and efficient. It takes customers less than a minute to make a payment.”

“It’s not only the technology but also the team that makes a difference. I would highly recommend TrueLayer to any company starting its open banking journey.”

“TrueLayer shared our vision. We found not just an open banking supplier, but a partner to help us realise our vision for HeyTrade.”

“TrueLayer has provided the most cost-effective way of taking customer deposits. Having this simple and low-friction way of depositing, which is scalable in terms of business requirements, is fundamental to our next phase of growth.”

“TrueLayer has helped us improve the efficiency of our payments, allowing us to deliver more value back to our users.”

“What's been most interesting is how quickly users adopt it once they try it. There's often an assumption that behaviour change in payments takes time, but once users experience how simple it is, many of them continue using it. That repeat usage has been a really strong signal for us.”

“Pay by Bank removes friction completely. There's no setup, no need to store card details, and users can simply authenticate directly with their bank, which they already trust. In many cases, it becomes the most natural and straightforward way to complete a payment.”