TJM Labs

“"I listened to a recording and could tell right away: OK, that sounds real. The response time wasn't five minutes of silence wondering if I got hung up on. And the team behind it clearly understood pharmacy. If the people building it know what they're talking about, the AI is going to know what it's talking about."”

“We want to be the pharmacy that picks up the phone, but it just wasn't humanly possible anymore. One scoping call with the TJM Labs team and we were up and running. They already understood the workflow. It's already handling hundreds of calls we may have missed, and my team can focus on giving every patient the attention they deserve.”

“Since we implemented AI, we've seen huge efficiency and huge cost savings. The more volume we do, the more ROI we'll get with TJM Labs. It's allowed us to reallocate our labor into other departments that needed the help, and that's helped us improve our margins and keep our customers happy. Our turnaround time is the lowest it's ever been, and patients get texted for payment right away instead of waiting hours.”

“TJM has completely transformed our pharmacy operations. What used to require multiple shifts of technicians is now managed with precision by automation, letting our staff put patients first. The reliability and scale we’ve gained are unmatched.”

“We have had a great experience working with TJM Labs. From the initial setup through implementation, the team was responsive, knowledgeable, and committed to ensuring the solution met our needs. The support we received throughout the process was excellent, with clear communication and quick turnaround times whenever adjustments were required. The team have made the implementation smooth and straightforward, and we appreciate their dedication to delivering a reliable solution. Thank you to everyone at TJM Labs for your professionalism and support. We look forward to continuing our partnership.”

“We onboarded with TJM Labs in March of 2026 and have not looked back. Their automation tools and advanced AI technology have allowed us to improve our efficiency as a pharmacy and better care for our patients. Having an "employee" who is on the clock 24 hours per day has been game-changing. Even if you think that your pharmacy would not benefit from this technology, I suggest scheduling a meeting with the team and listening to what they can provide for your pharmacy. You might be pleasantly surprised.”

“Working with TJM Labs has been fantastic. TJM Labs Bot is already saving us valuable time and resources, and we are excited to see further benefits as we continue our partnership. The team's professionalism, clear communication, and dedication made the onboarding process smooth and efficient. We are thoroughly impressed and thrilled to have TJM Labs as a partner.”

“The TJM support team has been outstanding to work with. They are consistently responsive and quick to troubleshoot any issues that arise. They have quickly implemented new processes when needed, and have easily adapted to changing requirements. Their reliability and clear communication make a noticeable difference and give us confidence that help is always available when we need it!”

“Andrew did an excellent job of being thorough and clearly explaining the next steps throughout the process. The QA process was detailed and well-organized, which helped ensure that everything was carefully reviewed. The engineering team was also very responsive to our feedback - they took our comments into consideration and implemented the requested changes effectively. Overall, we were very impressed with the outcome of the project and appreciated the team's professionalism and attention to detail.”

“TJM Labs provided a solution that has been phenomenal for our team. The bot has been a massive help to our staff, especially during weeks when we've been short-staffed. Having the automation step in and handle basic input has been great for our workflow. It's exciting to see such a successful launch with a great supporting team.”

“TJM Labs has been a game changer for our pharmacy. In a highly regulated environment where automation and AI aren't easy to implement, their experience and thoughtful approach made all the difference. We already have a strong tech stack, and TJM helped us truly leverage it by designing bots that fit our workflows, reduce manual work, and let our teams focus more on patient care. The impact has been immediate and meaningful across our operations. Their team is responsive, knowledgeable, and transparent. They genuinely feel like an extension of our team.”

“Our data-entry bot revolutionized how we handle high volumes of new prescriptions. With TJM's help refining accuracy, our staff now focuses on what matters most — patient care.”

“Before TJM Bot, our technicians processed 700–800 orders per shift — now one bot averages 4,000 orders daily, and we run two of them. It's dramatically boosted efficiency, reduced errors, and become an essential part of our pharmacy operations.”

“TJM Labs built our virtual AI agent, Cindy, who now handles 50% of our phone calls and appointment scheduling. Their team's organization, punctuality, and ability to deliver exactly what we needed have been outstanding.”

“TJM's AI automations streamlined our operations, reduced errors, and boosted efficiency across the board. Their seamless implementation and ongoing support make them an exceptional partner.”

“The bot completely eliminated a full step in our workflow: pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.”

“We've been working with the TJM Labs crew for a couple months now and we couldn't be happier having the additional automation assistance at our compounding pharmacy. As our workload has grown over the years we were struggling with so many repetitive tasks that our automation crew has helped us streamline successfully. We've heard from both prescribers and patients that our turnaround times have improved. Thank you for your professionalism, your ability to improve our processes, and your quick response times when issues arise.”