TextExpander

“It has been really helpful to use Snippets for templates, documentation, and being able to communicate where cases are at to other team members when there may be cross-coverage or other questions that come up,” Chapman explains. “TextExpander helps us keep that type of information readily available so that there is consistency across the teams and across the company.”

“Having the ability to keep Snippet Groups a little bit more gated gives us a lot more control. When you work for a growing business, you’re naturally going to have a little bit less visibility as your teams expand, so having that control over quality is absolutely paramount.”

“A conversation that came up with leadership was: How are we assuring quality at scale?”

“TextExpander gives us capacity we didn’t have before. The time we save goes directly into candidate relationships—that’s what actually wins competitive offers.”

“TextExpander follows me everywhere I work—I don’t have to think about which application I’m in anymore. I just type the shortcut, and it expands.”

“TextExpander lets us handle high-volume recruiting without sacrifice. We can standardize messaging across our 70-person team while keeping the personal touch candidates expect.”

“With 70 recruiters sending dozens of emails daily, we needed a way to ensure everyone used the same current messaging without manually coordinating updates. The old system couldn’t scale.”

““This has saved us hours and hours of work,” says Dr. Hsu. “Children are often on waitlists for a year or more. Any time that I can save, the more children I can see, the more families I can help.””

““TextExpander has been really helpful in cutting down on the amount of repetitive movements we have to make. I’m able to create templates that I can then go distribute to my team for reports or for our progress notes,””

“[TextExpander] allows our field technicians to quickly draft proposals while onsite. Plus, our techs do not need to have strong typing skills, or do much typing at all, to get proposals out quicker.”

“TextExpander has helped with my efficiency across several roles and our efficiency as a whole. I’m reliant on it—I always know it’s there and it’s going to work. As we grow, we’ll keep finding new ways to get the most out of it.”

“TextExpander helps get everybody on the same page. We’re all working from the same standards, which makes a big difference when you’re scaling.”

“TextExpander gives us the documentation shortcuts that help us save time, stay consistent, and still make sure every patient gets a customized message.”

“We built our own systems, so we needed something that could give us the documentation shortcuts that most EMRs have built in.”

“Would I suggest TextExpander for your business? – Absolutely. From one-person gigs to companies with hundreds of agents, TextExpander is a priceless tool that will save you time, money, and a lot of headaches. At this point, TextExpander is no longer an expense – it’s an investment.”

“TextExpander has had a notable impact on our efficiency as individuals and as a company.”

““As we scale, we’re always looking to automate repetitive and manual tasks so our Health Coaches can spend more time working with members to create behavior change and personalize their experience.””

““Our whole team is on the same page – TextExpander is a big library that our coaches can use to find and leverage information so we can be consistent in our answers to common questions and workflows.””

““Because we are a virtual company, most of our member communication is in chat. We need ways to be both efficient and accurate with that, otherwise it would take so much more time. That’s where TextExpander comes in,” says Hullett.”

““Before TextExpander, there was less uniformity with how coaches responded to members, which was becoming increasingly difficult given the increased workload for coaches,” said Kristin Hullett, Care Operations Senior Associate at Virta Health. “Now we have a system for creating and updating the messaging our coaches use as a framework to communicate with our members, with personalization top of mind.””

“Now we have a system for creating and updating the messaging our coaches use as a framework to communicate with our members, with personalization top of mind.”

“We’re now more organized, so it’s a lot easier for someone new to jump right in. We hired someone a few weeks ago and they’re already answering tickets because that knowledgebase is there. With TextExpander, they can find an issue and answer that ticket without having to consult with anyone.”

“Our Net Promotor Score® is above the industry average and I definitely think TextExpander is a contributing factor to that. It allows us to present a consistent message and exceed expectations with how quickly we’re answering customer questions. What’s best is we are able to maintain a personal tone—agents have the ability to create their own snippets or use existing ones to fill in the technical details of an answer.”

“When we have a new issue come up, we’re able to create a snippet and quickly share it so that everybody has the solution and our customers get a consistent response. Our team doesn’t have to reinvent the wheel every time a question arises like we did before—that knowledge is already there in TextExpander.”

“It eliminates all of the guesswork and the back and forth of finding and confirming answers. SketchUp’s prior solution didn’t share information, which added time to tickets. Now we always have an answer waiting and we’re able to present a consistent voice for every inquiry. As a result, our customers are happier because we’re not asking them to search through the existing Q&A in a forum.”