Tekion

“With AI emdedded in ARC’s CRM that allows for quick drafting of emails and quick communication with the customer, BDC teams can manage more volume, with less time—that has been a huge advantage.”

“It's like when the Wizard of Oz goes to color—it's just a whole different way of experiencing operating a dealership.”

“The only time we ever use paper is if a state requires wet signatures. Otherwise, I couldn't imagine going back.”

“Everything goes real time. So if you close an RO, it goes into accounting—you're not guessing how much you made for the day.”

“Our lift in show ratio is actually 60% compared to what it used to be. Before it was less than 45%.”

“" I can look through all 13 dealerships and spend 15 minutes getting a top-level view of how everybody performed yesterday ."”

“" On a simple maintenance repair order that takes 45 minutes total, you've cut 15 minutes off just from system coordination ."”

“" The biggest efficiency is in deal processing because it's paperless. I was bringing boxes of deals from Charleston to Huntington every day. I don't bring any of that anymore. "”

“We are not a company that focuses on a single transaction. We want a lifetime guest, and Tekion has enabled us to do just that.”

“Tekion's platform and modern technology helped us eliminate many of the vendors we previously used. We probably cut our third-party add-ons by about half to two-thirds.”

“Tekion gives us a live, minute-by-minute view of front and back PVR. The moment a deal is booked, that money is accounted for, so I can see exactly how we're performing throughout the month.”

“With Tekion ARC CRM, our leads team can move faster and follow up more efficiently. We're getting better engagement, more appointments that show, and more sales.”

“Month-end reporting for managers is simple because the system is intuitive. Month-end closing is much more efficient and much faster for us. Previously, we had to review daily to make sure things were balanced. Now I'm confident they're balanced, and it's simple at month-end to close the month.”

“Tekion gives you full control of your data. You decide which vendors have access. With our previous system, we had to go through their third-party access system, which added rules, excess costs, and restrictions.”

“Particularly in used car reconditioning, there's one system where we can see whether safety has been done, whether finance has been done. We can see through one unit. The managers have a better idea of what's going on than they ever did before, where old systems had it siloed off—parts, service, and sales.”

“Tekion has a very good service scheduling part to their system. It's highly customizable, so they can adjust it when needed. If you notice work's getting backed up and you need to open up your schedule, you can literally change your appointment slots on the fly.”

“Tekion is very clear in what is paid for, what is open, and what we're waiting for payment on. The ability with Tekion Pay to receive payment through the mobile platform has made it easier for us to keep track of what's going on.”

“As money's going through the business and through Tekion Pay, we can spot any errors or discrepancies as they happen, rather than waiting to see them at the end of the month, and then try and figure it out.”

“One of the things Tekion really brought for us was the ability for our contact center to be able to work with the deferred services so customers will say no to a service today, and oftentimes then it gets lost.”

“What sparked my interest in Tekion was one thing: the fact that it's cloud-native. It eliminates all sorts of different headaches that can come with having in-house servers.”

“The scan tool is way more efficient when receiving orders or relocating parts because you can change them in real time. We just did a mini-inventory using the gun, and it took us half the time.”

“Typically, the advisor would come to meet you at your vehicle with a pen and paper. With Tekion, you have the app. So, scan them in right away.”

“Now I can show a customer two finance options, two lease options within 90 seconds in a beautiful format that really shouts out transparency and it's easy to read.”

“We had the best month we've ever had probably in seven years, and I attribute a lot of that to us fine-tuning our process with Tekion and making it more seamless for the customer.”

“With an actual app on the phone, you can go in and add the video from whatever recommendations...that gets sent directly to the customer. And that honestly builds trust within the techs and our customers.”