SWBC

““As we launch new products, SWBC is actively engaged in the process and will check in to make sure that things are going the way we expected, and if not, identify what they need to do to help us improve the situation,””

““When it comes to GAP, most credit unions seem to think, ‘if it isn’t broke, don’t fix it,’ but we found by upgrading to GAP with PowerBuy, we were truly looking out for all of our members’ best interests. Since all members’ vehicles depreciate over time, the benefit to the member is actually increasing over time. The PowerBuy benefit helps us protect more members—including the borrowers who put money down when they purchase their vehicle.””

““We were able to make a minor price adjustment with the addition of the PowerBuy benefit to our members. This price increase has improved our margin slightly, but the real benefit has been in the increase in the number of GAP and Major Mechanical Protection (MMP) sales our staff has been able to make. We have seen an increase in sales of nearly 50% in the first six months over the same period in 2015,””

“The support staff is professional and helpful and all issues are resolved in a timely manner,”

“The immediate impact from changing companies was felt in the bottom line as our overall expenses dropped drastically due to SWBC’s fair and aggressive pricing system.”

“Collectors routinely finish their queues because using SWBC’s products has made their job more efficient. Collectors never have to leave the framework, allowing them to complete tasks very quickly,”

“It’s an extension of my collections department, which allows us to operate 8 a.m.—9 p.m. weekdays and weekends. We would never be able to do this with existing staffing levels.”

“SWBC employees are always there to resolve issues and answer any questions, and they have the flexibility to meet our changing needs and customize an approach exclusive to our credit union. SWBC has far exceeded our expectations with their commitment to excellence.”