Svix

“One benefit of Svix is that it improved the business by having happier customers, and happier customers make for a whole lot of better things.”

“We would sometimes have some suggestions for improvements to the product to make things even more ergonomic for us. We would suggest them to Svix in our shared Slack channel, and most of the time it would magically show in the product the next day, or at most the next week. It's an amazing experience.”

“We have customers that absolutely rely on webhooks, and they were unhappy with the current system. We had to fix it, and with Svix it was a relatively low effort to fix a very visible piece of poor experience in our platform.”

“We now felt confident with our webhooks system, and could trivially start sending more types of webhooks.”

“Webhooks are not an easy thing to build. You can do an OK or even decent job, but doing webhooks great is a real challenge.”

“Svix's platform is reliable, fast, and makes our lives easier by handling the complexities of webhooks, allowing us to deliver a better experience for our users.”

“It just works, and that's kind of what it's supposed to do.”

“It's like this isolated little machine that's reliable and works in the background. The few times I've had a question or an issue over the past three years, I've jumped in Slack and you always come up with an answer really quickly.”

“It's one of the most well-made installs of any of the products we're using. I don't have to think about it—it's something I don't have to worry about.”

“Reliability is key. If we had webhooks but they weren't reliable, then it would be basically just as good as not having them.”

“For a certain segment of customers, Svix makes the product go from not usable to usable. It would be impossible to use Clerk without webhook functionality of some sort.”

“The highest praise you can give any piece of technology is: it just works. Svix lives up to that. It just works, and that's what it's supposed to do.”

“With the help of Svix, Brex has managed to build a state of the art webhooks offering at a fraction of the time and cost that it would take them to do otherwise. With the added bonus that they don't need to ever maintain or think about it.”

“As for uptime and reliability, in our years of using Svix we never had any issues, concerns or incidents. We just set it up and forgot it existed, and that's a good thing I wish all of our vendors were like that. It just keeps on working in the background without us ever having to think about it.”

“Svix enabled us to have a fast speed to market, and brought the right balance of enterprise readiness with developer friendliness. The product reads 'Brex', and we can offer great tools for debugging and testing, SDKs for our customers, static IPs, and other features that helped out webhooks be enterprise ready from day one.”

“In our evaluation, we felt Svix had a level of product maturity and a brand that we were very comfortable with putting in front of our customers. Brex customers have a certain expectation of us, and we need partners that can deliver at that level. And given our API is core to the Brex interface, we wanted a partner that was going to be around for a long time.”

“Svix is a great example of a product that is super low risk to start off with, as you always have the option to build something in-house later on. But the chances are, you will never need or want to.”

“Svix had a level of product maturity and a brand that we were very comfortable with putting in front of our customers. Brex customers have a certain expectation of us, and we need partners that can deliver at that level.”

“We wanted our team to continue implementing new capabilities, not have an ongoing commitment to maintaining such a big piece of infrastructure.”

“We realized that webhooks is not only about the sending infrastructure, but also about giving developers the right tooling to consume them.”

“For a financial product in particular, there is a much stronger case for time-sensitive operations. As a customer you want to know as soon as possible when there's something that requires your attention.”

“Our customers wanted us to send webhooks. We saw in our data, and we heard it directly from them.”

“One of the biggest differentiators from other vendors was the responsiveness of the Svix team. We requested a capability we needed, and instead of hearing 'it's on the roadmap,' we saw it shipped far sooner than expected. It felt like our feedback was directly shaping the product. Combined with the fast, hands-on support we get in Slack, that gives us confidence that Svix can continue to evolve alongside our platform as we scale.”

“Building and maintaining webhooks is not worth it. The cost analysis showed that an external provider was not only cheaper, but came with less maintenance and less worry. It's not our core business to build and manage webhooks.”

“The more we integrate with our customers, the more value we provide. Having the maximum number of ways to integrate with their ecosystem is the best way to win customers, and keep them.”