Stayntouch

““An example of how Stayntouch has increased the guest experience is with their loyalty tracking. We see the number of stays that every guest has had with us. We can upload pictures for VIPs, or anything like that, to really surprise and delight the guests.””

““Stayntouch has changed the way our team works day to day because of the efficiency it creates. It allows us to do the housekeeping boards very easily and set the day up for success with all the information at our fingertips. It also helps us engage with the guest, versus having tunnel vision and staring down at your computer, where guests see the top of your head.””

““I also like how interactive the reporting is from Stayntouch. When you run a report, you can click on a guest name and actually go to their stay card, versus just having a PDF report.””

““With Stayntouch, you can feel really good within a few hours, and very confident within a few days,””

““As far as support goes — the responsiveness — if I need something, I have people at Stayntouch I can reach out to directly and get it done.””

““My personal favorite thing about it is that the product is always growing and developing. There are new releases, new updates. When we’ve expressed, ‘Hey, we’d really like to see this,’ those enhancements have come down the pipeline.””

““They have a really strong onboarding team. The training was very helpful.””

““It’s really simple. It’s a very intuitive system — bright colors, clearly labeled, easy to use.””

““Stayntouch was a very user-friendly product,” Slack says. “It works great on a tablet, and that’s often how we have our crew checking people in — with that flexibility. With such a heavy F&B operation, having a good integration with the point-of-sale system matters too.””

“With the COVID-19 health emergency, I made it a priority to change the OpenKey (digital key) setup and enhance mobile communications to make the service more accessible to our guests. We switched strategies, and included instructions on how to use the OpenKey system in our automatic pre-check-in emails sent through the Stayntouch platform.”

“The Blackburn Inn has utilized Stayntouch’s online (mobile) check-in system to contact the guest prior to arrival to securely confirm guest information and process the pre-arrival. The guest is then conveniently provided their mobile key through email or text message with directions on how to use OpenKey . Stayntouch has also allowed us to utilize Online Check-Out (including monetized late check-out), saving our guests time and providing a full Contactless Stay.”

“Being an early adopter of the Stayntouch solution allowed us to be entrepreneurial in our approach to our PMS and our business model. We’re a different kind of hotel company, and this means we need technology and providers that do things differently, too.”

“We have been using the Stayntouch integration with Oracode/Kaba locks for over a year now which was a huge advantage when we reopened because we had already fine tuned the flow for guests.”

““I’m not having to be as involved. It’s working. It doesn’t need attention every day.””

““We’re so used to hours and hours and hours of training with other systems. This wasn’t a big deal.””

““We really needed a system that was user-friendly, color-coded, with simple ways of functioning.””

““It’s super easy for people who don’t know the platform to pick it up and learn it. If you have never used the system, you could, in a really quick fashion, pick it up.””

““The system makes it super easy for us to do that, but it still gives the individual hotels the ability to do what they want.””

““Stayntouch has some pretty good reporting capabilities as it relates to pace and segmentation. And that gives us the ability to really see what that looks like across the portfolio of hotels that we have on the system.””

““You can easily change rates and apply restrictions in Stayntouch, whereas some of the other systems, it’s harder to do directly there without actually doing it in the RMS. And not every single one of our independents has an RMS.””

“It’s made it so that the front desk is able to be salespeople as well for our hotel and really champion that effort and create those additional upsells for us.”

“We now have a fully integrated booking engine and a fully integrated channel manager all through Stayntouch. It’s a one-stop shop, which is the most beneficial thing that we could ask for.”

“Managing rates, inventory, and building our rates in Stayntouch is so easy. From the process of building the rate at the very beginning, it is very user-friendly.”

“We utilized five or six different PMS systems for our independent collection. Over the last year, we’ve consolidated to one singular Stayntouch PMS system for all of our hotels. It has been so much easier for our whole entire team.”

““Payments are business critical. Being left without a clear point of contact when something goes wrong simply doesn’t work for the way we operate.””