Spinnaker Support

“Results were fantastic, were stellar. It was essentially a perfect match”

“It was a win-win, really. What would I do differently? I just wish I’d done it sooner.”

“We’re now paying a quarter to a third of the Oracle annual support price,”

“The engagement from Spinnaker Support is excellent,”

“The overall onboarding process was pretty seamless, and it wasn’t difficult or onerous to switch,”

““It was a little scary leaving the SAP ‘mothership,’ but the onboarding process was extremely easy. Everyone I’ve met is interested in helping. We should have done it sooner.””

““Support for SAP ECC is great overall. As long as I have a say in things, we will continue to enjoy working with Spinnaker Support.””

““Despite a few long nights, which is normal, it worked out well, and we felt as if the Spinnaker Support team was right here with us the whole time.””

““Spinnaker Support layered it into the work they were already doing for us, and we completed the project in 2-3 weeks,””

““We know if we’re having an issue, someone will respond within 30 minutes. If it’s a high priority, we immediately talk with someone through email, a phone conversation, or a screen share,””

““With SAP’s support, we never spoke with anyone. Now, with Spinnaker Support, it’s 3-4 times better than SAP was. We talk to a real person and have a real resolution. It’s like you found the switch to the light in a dark room.””

“Spinnaker Support engineers go above and beyond to resolve issues in a timely manner and helped us implement significant processes efficiencies. The additional value of the advisory services have saved us time and afforded us substantial cost savings on consulting and implementation fees.”

“The support is timely,” said Rachana Patnaik, Siebel Developer at Lexmark. “A few months back, we had latency issues in Siebel, and our Spinnaker Support engineer showed the database team that there was a deadlock in Siebel that was affecting the entire app’s performance. He had it figured out and resolved in a half hour, but if you’re waiting longer on an issue, Spinnaker Support always checks in to see if we’re comfortable and provide an update.”

“We like the ease of use, the ease of opening tickets, and the ability to escalate when needed,” said Craig Greenholt. “Spinnaker Support often responds within two minutes of our logging an issue, and the support skillset with Spinnaker Support has been so much better. Early on, we had a problem with Siebel that we had not been able to fix for over a year. After transitioning, Spinnaker Support just jumped in and resolved it.”

“We selected Spinnaker Support due to their ease of engagement, contract flexibility, and professionalism. We view Spinnaker Support as a strategic business partner who consistently provides high-quality SAP support services. The ease and confidence built in the first year made it an easy decision to award a multi-year renewal.”

“Spinnaker Support is very helpful and easy to work with.”

“The support engineers are responsive, efficient, and engaged directly on resolving our issues. They don’t respond with stall tactics or try to push unneeded patches to ‘try’ and resolve issues, like SAP support.”

“Spinnaker gave us direct access to senior engineers who know our environment and are genuinely invested in keeping us running. When we have a critical issue, we are not navigating a call center; we have the right people on the line within minutes. That level of responsiveness is something we could never get from the vendor, and it has made a real difference in how confidently we manage our Oracle environment,”

“Spinnaker provides us with access to a highly knowledgeable team for our CNC, development, and support of our JD Edwards environment. This service is provided around the clock. This helps me achieve a high level of availability to my internal and external customers along with the peace of mind in emergency situations.”

“The services Spinnaker offers are highly efficient, professional, and all issues are considered serious.”

““You have reset the bar for what a true partnership looks and feels like.””

““In the last 10 days there were a lot of folks who got squirrelly here and gave me doubt that this would happen, but you guys stayed the course.””

““It’s not about money. It’s about people and lives. That matters more than savings.””

“Until we get there, Spinnaker is going to be a part of our team.”

“The confidence in knowing that I have a team that is invested in me, invested in what we do, and is really an extension of our on-site team that we have here is so very valuable and very important to us.”