Spare

“The best investment CTP has ever made. Our efficiency has skyrocketed. This past week we had 1185 completed boardings with an average of 4.11 boardings per service hour and 36.54% pooled trips.”

“I'd like to compliment Spare on the ease of the platform: I feel that if I knew nothing about Spare and was just given credentials, I would not need much training because it's very intuitive in the way it's laid out. It’s really helped with the efficiency of this program.”

“The ridership growth numbers are astronomical, which really underscores the need for accessible transportation in our area. City of McKinney is always on the lookout for an innovative solution and the Spare platform certainly fits the brief.”

“It did open up access across the board for everybody. Paratransit riders can get to new medical facilities and the general public can reach new job opportunities.”

“With Spare, you only have one trip at a time. You do not have to worry about being late or speeding to get there.”

“Commingling opened up access across the board for everybody. Paratransit riders can get to new medical facilities and the general public can reach new job opportunities.”

“One feature I use on the system daily would be the issues with the vehicles. If there's a flat tire or headlight out, I use that daily to ensure that we can fix that unit properly and get it on the road safely. Now, I can see the vehicle history right on my screen and update work orders on the spot. It makes my day a lot easier.”

“Before EAM, when we had a defect on a vehicle, that vehicle would get shut down for the day," explains Jackson. "With EAM, our technicians know about it immediately. I could pull up Spare right now and see exactly what's going on with one of my vehicles.”

“What we really like about Spare is that it's one software. Everything's combined so we're no longer spending time going through multiple systems. It's right at the tip of their fingers and it has made our jobs ten times easier.”

“Our mission is to serve our community with dependable transit. We saw an opportunity to transform how we manage our fleet - replacing manual processes and scattered information with an integrated proactive approach. This is more than just new software - it's a leap forward for how we serve our riders.”

“Here at CapMetro, we are extremely pleased with the positive, collaborative approach Spare is taking to continuously improve its dynamic scheduling and dispatching system.   Spare recognizes the importance of partnering with and listening to transit professionals to make improvements and to develop new features and enhancements. In Austin, they have met with drivers, dispatchers, customers, schedulers, and management and we are seeing excellent results.”

““It was a leap," Ballentine shares. "We were a little nervous at the time, but it's Austin, that's what we do. We took the leap and it worked very, very well. We’re hopeful that others can take that leap behind us. It'll be a lot less scary for them now that it’s proven that it’s possible to switch out the system you’ve had forever and go with something that’s going to really move your service forward.””

““We had the leadership of Spare, founders of Spare as well as their senior development team, here with us. Nobody was spared. Everyone came here and they worked on the system with us side by side pre-launch, leading up to the launch and then following through. They were with us in the mornings at 3 a.m. all the way till the evening, until we were all comfortable with how it was performing, and it didn't take very long for that. It's been really easy and really kind of fun to implement.””

““Spare provided us with a really unique product that is intuitive," explained Ballentine. "We wanted to make sure that everyone, whether they were riders with disabilities or our internal operations staff, could easily use the software.””

“We ended up selecting Spare out of the group of all of the successful bidders because of the algorithms, the way it was a really intuitive and accessible interface, the ease of implementation and the security of the back end of the system.”

“The best thing about The Current operating on the Spare platform is the flexibility that we have from an operations and planning standpoint. We’re still growing and understanding how our services can best meet the needs of the community and the flexibility that Spare provides allows us to make adjustments easily and as needed which helps us continue to improve our on-demand program”

““The app is better because it allows us to keep better track of trip locations and provides updates on what is coming up. Users can also give feedback about their rides through the app. Additionally, clients can update their information within the app.””

““Once we unified dedicated vehicles and TNCs on a single platform, the experience changed immediately for riders. They could see their trip in real time, understand their fare, and know what to expect. From a staff perspective, it eliminated confusion and allowed us to focus on service instead of troubleshooting.””

“The switching process from RouteMatch to Spare wasn’t difficult at all. Spare was there every step of the way. Beyond the migration, Spare assisted us both on the fly, and with longer term planning for our services to ensure the whole process was successful.”

“Overall, my experience with Spare has been overwhelmingly positive. The Team is incredibly knowledgeable and supportive, explaining the reasoning behind ride decisions, diligently researching issues, providing screenshots, and offering clear, transparent explanations.”

“The pilot has given us new insights into how we can support winter operations and customer service. During high-demand periods, it helped us provide residents with timely, consistent information—even when conditions were changing quickly.”

“Success felt quieter, in the best way. The phone lines were no longer overwhelming Operations staff. AI-generated summaries and trend insights helped us spot and respond to issues quickly and consistently. Service levels stayed steady in our Operations division, and the team was not stretched beyond capacity.”

“She told me our service allows her to stay in her home because she can make it to her doctor's appointments. Otherwise, she'd have to be in a nursing home.”

“We are grateful to have the ability to use this service and friendly service,”

“The scheduling and efficiency are great, we don't have a lot of wasted time like we used to.”