SmartBear

““Based on the easy-to-use interface, script-free testing and powerful customization features, we found TestComplete to be the most effective top-level testing tool. We don’t need to alter the source code at all when creating tests. This allows us to develop the tests in a much shorter amount of time.””

“The cost-effective, adaptable load-testing solution offered by SmartBear makes it possible to create a simulated load environment within a matter of a few hours,”

“SmartBear’s expertise and product set provided the perfect balance,”

“We experienced a first-class customer engagement with SmartBear. From our account rep to the project manager and the top-notch engineering team, we always received prompt and professional service. With the help of SmartBear, our collaboration with AOL turned into a successful product launch experience.”

“TestComplete was one of the few products that had full scripting capability and that is very critical in our environment where we use packaged software from a vendor. Add to that the ability to analyze the results that appear on screen and a terrific price and TestComplete was the perfect solution for our initial foray into small-scale testing and automation,”

“We can create a script to do a task and then let the machine repeat those steps over and over without manual user delays like thinking about what to do next and that provides us with confidence.”

“By using TestComplete , we have a powerful tool that allows us to process long, repetitive tasks using automation,”

“TestComplete has resulted in immediate benefits for the ESP Development Team, and promises even more advancement in productivity and quality for the long-term”

“TestComplete proved invaluable in this effort. It facilitated automating both processes and the comparison of the output. Not only was TestComplete faster than manual testing, it caught bugs that would not have been easily found, if ever, through manual testing.”

“TestComplete and AQtime support has exceeded our expectations since we purchased the product.”

“AlertSite is to the Red Cross what a heart monitor is to patients. It ensures our internal response sites are pumping mission-critical information on demand throughout our disaster relief network. We heavily rely on technology like AlertSite to help us save lives and be heroes to millions of people around the world.”

““ TestComplete allows us to run our suite of automated tests under different environments in order to provide confidence. We have the potential to run the same suite of tests against each flavor of the application, against multiple Operating Systems and against different application databases. This is a huge laborious and time-consuming activity to perform manually but once completed provides a significant level of confidence in the application prior to customer release.””

““The tool just worked. I believe we were customer #7 of AlertSite and that relationship has continued to grow over the last 10-12 years.””

““SmartBear has demonstrated over the long term that they can deliver tools and services that can be both economically effective but also reliable,” Arnie explains. “SmartBear’s track record is always about performance, and that relationship has been incredibly important to us.””

““It’s one less headache. When stuff works, there’s not a lot you need to do.””

““It’s always important to have business relationships beyond contracts and to get a sense of what your key partners are doing, what direction they’re heading in,” Arnie explains. “It gives us a better understanding of the things that SmartBear’s trying to do strategically over time also gives us a little bit of insight as to what direction we may be able to influence cycles on some of the things that we’re trying to accomplish.””

““From a CIO point-of-view it’s very important that I don’t talk about SmartBear ( AlertSite ) much. If it’s constantly being talked about, I have two potential issues. One, it’s because the tool itself isn’t functioning and it’s causing headaches for my team. Luckily, that hasn’t been an issue,” Arnie explains. “Or, it’s because we are having a performance issue. By AlertSite performing day in and day out, it reduces complexity in our operating file as we go forward. It’s important to not be top of mind all the time. Out of sight, out of mind.””

““Through AlertSite we create a report to show average homepage response time, and through AlertSite ’s API interface, I’m able to pull that data into a dashboard to compare against peers in the retail industry,” Arnie explains. “We watch that dashboard on a daily, almost an hourly, basis as the system starts to scale. If response time varies by even a tenth of a second, I know that’s a half of dozen questions we’ll need to answer. So, AlertSite is a key indicator of performance related issues within our infrastructure, especially during the holidays.””

““You depend on it more and more every day and if it continues to perform and there’s no dependency issues, then there’s not a lot for a CIO to do. Which is exactly, in all honesty, what we’re trying to do.””

““A good tool defends itself,” Arnie explains. “There’s work to get something going or introduced. But once it was up and running it ( AlertSite ) just worked and we didn’t have to do a lot with it.””

““I found Keynote to be a heavy and expensive tool. We wanted to reduce time and resources on monitoring. That’s why we decided to move to AlertSite to continue the long-standing relationship with SmartBear.””