Slang AI

““Now Front-of-House is fully focused on the guest experience,””

““We’re able to track call volume and what people are calling about, which is so insightful, and guests can make reservations directly through Slang AI. Now our on-site teams barely have to answer the phone. It's great.””

““Technology like Slang AI has truly transformed positions in our restaurants and allowed our teams to be more guest-focused."”

““What we’re grateful for the most is that now we don’t have to worry about the phones,””

““I love the fact that we don't have to worry about missing calls during the day,””

““Now that we have Slang AI there's no pressure for our hosts to answer the phone or interrupt someone as they're talking."”

“Slang AI has greatly improved the efficiency of our operation. Our employees now have to answer the phone a fraction of the time that they had to before, allowing them to focus more on customer experience and customer service instead of answering the same or similar questions over and over again on the phone. Slang AI also almost completely eliminated our crazy amount of robo and junk calls which we are very thankful for.  We are grateful that we were introduced to Slang AI at the GFS Food Show in Chicago and look forward to a great long-term relationship.”

““If we can take someone at the host stand away from being on the phone 24/7, that lets us give the guests who are actually in person a better experience,” she said.”

““In the past, it was not possible for the host to go check another location’s books,” Cocce explained. “Now we’re seeing those as net gains on incremental reservations that we wouldn’t have been able to recommend before.””

““Now when you call in, we can talk about brunch or happy hour and put that in the first message so it’s being communicated to all guests,” Cocce explained. “It’s no longer maybe it is, maybe it’s not depending on who is actually at the desk.””

““We were really pleasantly surprised,” Cocce said. “Seeing the demos and hearing how natural it sounds and how much it really isn’t a barrier to that experience really turned our opinion around.””

“With Slang AI, guests are getting answers in real-time, whether it’s making a reservation or letting us know they’re running late.”

“Slang AI is an automated attendant that will allow you to meet the needs of a greater client base and reach more of your guests. It’s going to increase guest satisfaction.”

““It allows management to take the time to work with the host to focus on what their presence is like at the door and being hospitable,””

““You came to me in person to address it as it was happening, and kept me updated the whole way through. That goes a long way,””

““It takes that load off of staff. They don’t have to worry about adjusting reservations that need to be canceled or updated. It saves us a lot of time,””

““We had a really hard time capturing phone inquiries before because by the time it got passed on to our event person the guest probably already found a different location or, you know, we have a post-it note with a typo on it and don’t know what the phone number is. So that's been a huge help,””

““The idea of utilizing a phone software to capture any reservations, event leads or questions that people have when we're not available was important to us,””

““I'm happy with Slang because I think it allows our managers to be more present in person.””

““Now, that role has been redeployed to more critical front-of-house responsibilities, a change made possible thanks to Slang AI.””

““In today's world, Slang offers an invaluable service – answering questions promptly. We can't answer every call personally, and Slang AI ensures that our customer service remains impeccable.””

“The Slang AI integration with OpenTable felt like the only solution that maintained brand integrity while actually reducing the workload on the OpenTable front,”

“We were trying to really solve the issue of missed guest connections and calls going unanswered during peak hours. We wanted a way to streamline front-of-house operations while still delivering a high-touch guest experience.”

“The OpenTable sync was a game-changer. Guests weren’t just calling to ask about availability anymore, they were actually booking. That’s where the value really compounded,”

“Slang AI gives us peace of mind. We know that even during off-hours, we aren’t missing those guests who called looking for a reservation.”