Skedulo

““For our folks in the field, instead of being nose down in a ticket, they are hitting a button to say, ‘I’m here, I’ve started work or I’ve ended work,’ which is extremely exciting for them,” said Parker. “We’ve seen improvement in retention, in engagement and safety [job] performance.””

““We’re able to make sound business decisions that better all parties involved—that better our protectors, better our customers, better our company and our shareholders.””

““One of the things that I was looking into was the flexibility of a platform and the ease of transition in migrating from our legacy systems to the new system—plus how easy it would be for our field employees to capture all their hours and information regarding their jobs.””

““With every office we were adding, with every service we were adding to our portfolio, it was critical for us to be able to automate scheduling both for those services and for those offices,” said Patel. “So we really needed a solution that was flexible to implement and also to scale.””

““We use Skedulo to enter work orders, gather all the work orders in one system, create jobs, dispatch those jobs, check statuses off all those jobs throughout the day, in real-time. So at any given point in the day, we know how many jobs we have scheduled, how many employees are working, what their status is, how many are completed, and we have access to all those hours and customer data at our fingertips.””

““It extends to our customer base a level of transparency that they enjoy. We’re able to measure capacity in real-time,” said Wachter, “We’re able to make sound logistical pairings, so our efficiency has improved, and of course translates into better service to them and more competitive pricing structures. Our customers enjoy the reporting, they enjoy that data, the enjoy the efficiency that comes with a sound logistics hub.””

““From an operating standpoint—in terms of logistics, in terms of safety, both of which are very important to us—we’re able to capture data that helps us manage the business… We’re able to measure all those items and make some sound business decisions that better all parties involved—that better our protectors, better our customers, better our company and our shareholders.””

““Our back office team is ecstatic. They love Salesforce and Skedulo. It gives them data that is accurate and it gives them that data quicker than the previous process. Their customers love the billing team. Our payroll team is also happy because they don’t have to make corrections to the hours on a timesheet. And our field employees are happy that they aren’t getting inaccurate paychecks,” said Patel.”

““For my team, with the pen and paper process, it was pretty unwieldy,” said Mandy Parker, Director of the AWP Support Center. “Very, very hard to keep track of historical data.””

“We’re able to make sound business decisions that better all parties involved— our protectors, our customers, our company and our shareholders.”

““Skedulo worked with us to create a customized solution that is truly plug-and-play and scalable. We can drop this process as is into other parts of our organization and it will work.””

““We’ve been very pleased with the results. Before, we were manually tracking how many hours were assigned to each of our instructors and only knew after the fact whether we had scheduled them to their full capacity,” said Zito. “Now, Skedulo shows us in real time how many hours each resource has been scheduled for the month, so we’ve improved utilization and reduced costs significantly.””

“We knew we had room for overall process improvement and greater efficiency, but we needed a system that would sit natively in Salesforce and be able to manage all the data points that go into a scheduling decision.”

““We did consider other vendors, but their reputation didn’t match Skedulo. We also appreciated how customizable the platform was so we could develop a solution that fit our needs.””

“Our biggest win is helping our schedulers match the right mobile trainer to the right event. Putting the most effective person on that job, making it a lot easier to know we have picked the right person based on their skillset and experience-- that is a huge benefit to our business,”

“We wanted something out-of-the-box and were excited that Skedulo had a lot of capabilities we needed, but still had the ability to customize,”

““For managers, daily dashboards give a helicopter view of what we have scheduled and how we’re performing against targets. All that information is at our fingertips and allows us to modify our trajectory, which is very powerful... We’ve gone from 100% paper-based to 90% digital.””

“The business needed to move from paper-based processes to digital processes. We had a huge amount of paper-based work, combined with Excel spreadsheets and information on whiteboards. We decided to go digital to both become more efficient, and do more with less.”

““With the pen and paper process, getting access to that data was a really long process where multiple people were involved, entering information into some system and then running reports,””

““With Skedulo, you hit dispatch on the job and that’s it!””

““It’s been transformational for what we can provide to all of our customers...””

““Skedulo worked with us to create a customized solution that is truly plug-and-play...””

““For managers, daily dashboards give a helicopter view of what we have scheduled and...””

““We're able to make sound business decisions that better all parties involved...””

“Skedulo has really allowed us to scale. We had a drastic increase in our foothold and a drastic expansion and Skedulo was able to scale right there with us.”