SevenRooms

“The system recognizes the guests and how many times they've been in the restaurant and whether or not they're new,”

“When they do come in for the dinner, they're able to just sit down and enjoy themselves and don't have to think about the check.”

“It's a great way for us to capture that revenue right as the guest makes the reservation,”

“That is information we're looking at regularly.”

“The data points you're providing for us, as far as how they're reaching the client, are really valuable to us,”

“And we get a good amount of people who will go ahead and book with us from those communication channels.”

“We're getting about a 40% open rate with our clients who are opening those emails,”

“We chose SevenRooms because we were very impressed with what they were trying to do in the CRM and marketing space, which was at the time over and above their competitors in the market.”

“"AI is here to stay. We need to embrace it and use it in a smart way," Santiago says. "It's an assistant. It's there to help and simplify."”

“"One of the things I find especially useful is the data from AI, because it keeps a record of the conversations. I can go back and see what people were asking, even when those questions didn't come through email. We can use that information to understand the most common enquiries and think about what we could do better next time,"”

“"It has helped us not to lose customers," he says. "And again, it has helped not to keep the customer waiting, which is the most important thing. If the customer doesn't get an answer, they can change their mind and go elsewhere."”

“"During the World Cup, it was crazy. We had non-stop emails, non-stop calls and we were fully booked. At one point, I was working alongside the host because there was so much to do, and the phone just kept ringing. There wasn't even time to pick up the calls,"”

“"At first, I was a little reluctant because I think we're losing some of that human interaction these days. What I liked about SevenRooms was that the call still goes to the restaurant first. AI is there as a backup if nobody can answer. We also wanted the voice to sound Spanish, to keep that Spanish vibe that's so important to Camino. When SevenRooms came back and told us they could offer a Spanish accent, we loved it. It was a no-brainer."”

“"It was offering us more things and it was recommended by lots of people in the industry,"”