Sandfield

““The very orderly and smooth process enabled by the new eXchange means my role has been able to evolve. I can now focus on our supply chain strategy in Phase 2 rather than all the basics we were focusing on in Phase 1. I’ve been able to look deeper at the work Sandfield is doing with other clients and identify some of their clever developments to apply to Foodstuffs.””

““Despite the rising volume of orders we processed during COVID lockdown, I have no complaints. I was really proud of that and the system. It’s the uptime that I really appreciate, the new eXchange now has effectively 99.99% uptime, that’s what matters for us. And on that 0.01% occasion it’s down, it’s very responsive to being fixed.””

““Sandfield’s responsiveness is great - it’s a real partnership, it’s not just a “oh we’ll leave it until tomorrow morning” - the team at Sandfield understand when we are under pressure and are committed to finding a solution to help us deliver””

““One of the greatest challenges to service delivery is gaining access to a property to carry out the inspection. PQS has developed a multi-stage approach to gaining access that is time effective and results in a final access strike rate of 97% or higher. The high access rate is consistently achieved due in part, to the trustworthy relationships established between PQS assessors and HNZ tenants over many years and the flexibility of Sandfield’s technology to manage our contract””

““Although we have a nationwide team of 25 assessors processing 60 thousand reports annually, we are lean in the office - because our customised software solution is so efficient””

““The Sandfield approach is to design a solution tailored to your business needs and then deliver it””

“"Origin, Sandfield’s supply chain division, shares our vision for a great customer portal and brings a wealth of expertise to ensure its successful delivery. We are excited to work with an equally ambitious company like Sandfield to bring this vision to life."”

“What I really like about working with Sandfield is they seem more like a partner to us. They’re very collaborative, they really understand our business and have put a lot of effort into understanding how our business works.”

“From an end-user perspective as well as from a WMS perspective, you're getting a seamless experience. We're sticking to our knitting on both sides and Crossfire is taking care of the difficult bits in the middle. That again means less heads on a project which means quicker turnaround times and less cost to the end customer.””

“Crossfire has enabled us to cut the time for delivering integrations by between 40 and 60 percent, and likewise reduce the cost to the end-user by roughly the same margin,”

““Looking back, putting Sandfield in charge of our databases is one of the best decisions we’ve made,””

““That means more resources and more intelligence to anticipate and solve issues, often long before they are even apparent to the business. We’ve recognised that Sandfield has very good capability in this space and a diversity of experience that cannot be matched by in-house resources.””

““We tried several suppliers of DBA services, but were met with limited success. However, with Sandfield’s DBA Services division, the difference in the skills and knowledge it could deliver was immediately apparent.””

““We realised that either we’d need to employ additional people, or we could outsource support to a suitable partner.””

““With our DBA provider intimately familiar with the applications, they know what needs to be done from both a database and application perspective to get things working well,””

““They know what needs to be done from both a database and application perspective to get things working well.””

““Sandfield has been a partner for 20-plus years, longer even than I’ve been here. It has been heavily involved in the development of our transport and warehouse management systems, and over last few years taken on more of a support role,””

“The feedback since we went live has been 100% positive. The Sandfield team provided a committed, caring and innovative approach and engaged us every step of the way”

“Sandfield [has] the same values as Foodstuffs in terms of listening to customers, and a real willingness to understand what our challenges were and provide some solutions.”

““ GO meets our strategic objectives of being ‘current and portable’ with a customer-centric focus and that’s (expletive deleted) awesome.””

““Unlike other ‘digital marketplaces’ where the consumer and provider still have to develop a relationship and manage their booking, GO completely eliminates that step””

“The new website is a game-changer for us. The Sandfield team guided us seamlessly from start to finish. We're already seeing a tangible difference in our business thanks to the improved user experience and simplified content management. Plus, the ability to prominently feature our franchisees and their excellent work has added so much personality to the site.”

“With the help of Sandfield we've effectively underpinned and future-proofed our business.”

“On Account has revolutionised our business.”

“The level of integration and automation that Sandfield’s On Account team delivered for our business has surpassed my high expectations.”