Rootly

““By building guidance directly into Slack, we made incident command much easier to learn. That let us expand the bench dramatically and reduce the burden on any one person.””

““One of the biggest wins with Rootly is that it lowers the barrier to running an incident well. That gives people more confidence and lets us design for sustainability instead of over-relying on the same few experts.””

““We weren’t just looking for feature coverage. We wanted a platform and partner that could grow with us as our process became more mature.””

““We hit a point where ad hoc Slack coordination and partial automation were no longer enough. We needed a real incident management system that could hold up during the moments our customers needed us most.””

“I chose Rootly over FireHydrant due to the team’s vision, performance, and trajectory”

“Overall, the reliability of Rootly is great. The people are great. The feedback is great. They definitely take customer feedback seriously. And there’s been a lot of changes since we started using Rootly, where they’ve driven Rootly to create a better user experience and just a better product in general. It was great to start with, and it’s just even better now. It gets better every day.”

“Using Rootly has definitely made being on call at Upstart a better experience. Our response and coordination is faster. We don’t miss action items anymore. The ability to do so much of our incident management exclusively within Slack means there’s less pressure to be glued to your laptop while you’re on call.”

“The level of support and advice I received from Rootly is unmatched to any other vendor I’ve ever used.”

““So far, to witness Rootly’s growth and journey has been amazing. And on the partnership side, I have to say, Australia is on the other side of the world. We usually get forgotten about, but Rootly has always been on top of it. It has been excellent.””

““Before, several people had to re-review the incident after the post-mortem was written. With Rootly, we don’t have to worry about that. We’re saving at least two hours each time.””

““With Rootly, we can use a single platform to manage incidents and still have tailored escalation points and workflows based on whatever each squad requires.””

““Once we implemented Rootly, it turned out to be, literally, exactly what we wanted.””

“Rootly doesn’t just help us run incidents better. It helps us understand where the system is under pressure so we can make better investment decisions afterward.”

“We were committed to running incidents in Slack. Rootly gave us the structure and automation we were missing, without forcing responders into another tool when time mattered most.”

“Once more than one incident was active, the old setup started working against us. We needed a system that kept people in Slack but made the process structured and dependable.”

““When a merchant’s checkout is hit, our turnaround is everything, and routing it through Rootly made the whole process cleaner and built real trust, with our engineers and our merchants. And we’re not bracing for the next paywall or workaround as we grow.””

““Rootly’s mobile app and AI agent replaced the tools I used to juggle. The agent let’s me and the team find out who’s on call, handles handoffs, escalates, summarizes, and more.””

““incident.io never failed us, it just stopped moving. The workflows couldn’t work the way we worked, the AI wasn’t really there, and our plan capped us at two on-call schedules. The third, and the pay calculator, were behind the next tier up.””

““The AI agent is the game changer, and the app itself is genuinely better. As a company that builds mobile apps and obsesses over quality, we think Rootly’s app sets the bar.””

“Rootly is a big part of how we’ve reached our 99.99% of reliability.”

“Rootly made on-call sustainable for a small team: less pager fatigue, clearer handoffs, and better visibility for the whole company when something’s going on—plus we got there without paying PagerDuty prices.”

“Rootly was fast to roll out—within an hour we had schedules, escalations, and Slack-based alerting working, with primary and secondary on-call cleanly separated.”

“Poll Everywhere runs live—when customers are presenting or teaching, reliability isn’t optional. Rootly helps us keep that experience dependable without slowing us down.”

““Rootly AI enables us to get to resolutions faster. It helps—a lot.””

““We started with incident response, but then we replaced Opsgenie with Rootly On-Call because of the vast feature set and integrations.””