Returnless

“Our process is slightly different from a standard e-commerce company, which is why Returnless' flexibility and support are immensely valuable.”

“Return data is essential with us. We use it to predict when an item will be returned and can be re-rented.”

“We now know much better when products are returning,”

“A lot of our products are used for a longer period of time. Those need to be refurbished and cleaned first.”

“What's nice about Returnless is that you can use multiple return forms side by side. That's ideal for us because we work with rentals, regular sales and sometimes defective products.”

“Returnless' API is very clearly defined,”

“Previously, we did this manually in our warehouse. This automation easily saves us 1-2 hours per day,”

“Our customers no longer have to look up their order number and that results in far fewer customer service inquiries.”

“Returnless has helped us not only make our returns process faster and easier , but also turn it into an opportunity to increase customer satisfaction and revenue .”

“We were looking for a tool where you could completely personalize the process and integrate with our warehouse systems . Therefore, we are very happy to have found Returnless where all this is possible.”

“We are growing as a company, but the amount of returns are not increasing, which is really a great result!”

“Not only are we now able to operate more efficiently, but we can also serve our customers better, which ultimately results in higher customer satisfaction.”

“We find it important to keep the return process customer-friendly, and Returnless helps tremendously with that. The process is clear and smooth. When returns are refused, there is sympathy from the customer, and in many cases we can help customers better by offering a discount, for example.”

“It's great to see how customer feedback directly leads to better products and happy customers”

“I only have to push a button to process a credit. Where we used to spend as much as two minutes per return, now it only takes us two seconds.”

“Because there's a direct integration with Lightspeed, everything goes through one system, Returnless, and that's just really nice and efficient.”

“A gift card allows for free returns as well as immediate repeat orders. That's better for everyone.”

“The process is now super easy because of the automations. Now anyone in the warehouse can process a return.”

“Before, I had three screens open. Now I do everything from one system.”

“We wanted to get rid of that old PDF you had to print out. Now we have a seamless, digital process.”

“For us, sustainability isn't just a campaign, it's truly woven into our DNA.”

““If you work with a printed return form, it is very difficult to get to the bottom of your return data. You have an immediate advantage if you utulise a digital return form - The fact that you can directly analyse that data in Returnless, gives you a very strong business case that pays for itself.””

““The user experience has improved enormously in Returnless V2. You can configure an awful lot and tailor it just to your liking. E verything is self-explanatory, where in the previous version it required a bit more research. I have fewer questions, and if I do ever have questions I get the solution from the Returnless team within an hour.””

““You want to offer customers a positive experience from A to Z. Returns are part of that, even though you would prefer not to have returns, it can just happen that something doesn't quite fit the expectations, in which case you need to have a good process for the customer, so that the experience, despite a disappointing product, remains positive.””

““During our search for a return solution, we spoke with several providers, but with Returnless it just clicked right away.””