Resolver

““For years, our people were playing catch-up when they come in to start their shifts. With these reports, they are already a step ahead from the start.””

““accelerated our processes in ways that wouldn’t have been possible without this platform.””

““We are able to go and change our workflows, add a new form in, build a new dashboard, build a new report. The no-code part of it is incredibly powerful. It’s the difference between having a system that is stagnant and good at a point in time versus a system that can really grow and evolve with a firm and a team as the processes change.””

““We can clearly see the accountability in actions and quality of work. Whether managing a hundred controls or a thousand, Resolver enables us to handle more efficiently.””

““Its simplicity and the ability to accelerate have transformed it into a strategic platform for our entire firm.””

““The transparency has led to more accountability…we can do more with the same,””

““One of the things that we really liked about Resolver was the fact that it was such a clean interface and it was so configurable.””

“motusbank now has a scalable system that delivers the right data. The data is the data, and the software just works,”

“The adoption of Resolver was painless. The users realized very quickly that it was not like other complex systems, the self-explanatory data-driven forms reduced the training time to just two hours and onboarding new employees now takes about 10 minutes ,”

“One of the most impressive parts of Resolver is the centralized repository for compliance . It automatically pulls in thousands of regulations and updates them constantly, eliminating countless hours searching for regulations through government and departmental websites ,”

“Resolver gives us the ability to pull metrics from top to bottom. We can find out what types of incidents we’re tracking, how many we’ve had, and if there have been increases or decreases. Then, with these metrics, we can determine how to improve our operations. So if we’re seeing an increase in passenger misconduct, workplace violence, theft or fraud, we can come up with a plan to reduce or prevent these incidents. Ultimately, Resolver gives us the capability to make better decisions about our security operations and to be more proactive in our approach to incident reduction.”

“The main benefit is that it all talks within the same system. The fact is that no matter how many people input data into Resolver, it’s reportable right up to senior management. The capabilities are there for doing that. It’s just the full package.”

“Ultimately, to get the users to do things appropriately—to make sure that incidents are entered correctly—I think they have to be shown the benefits of the system. By showing them overall results from Resolver, they can start to see the capabilities of the system. This really piques their interest, and they seem to get more energized every time we talk and meet.”

“It was extremely resource intensive. We were having staff fulfill an analyst role rather than a security role, and even then, most of the time, they weren’t really functioning as analysts; they were pulling reports, looking for data, that sort of thing. Resolver really helped automate that whole process.”

“We can put together an entire case through one incident. All we have to do is pull an incident report and all the information is there. We have all the media that goes along with it, as well as the interviews, the amount of work that was put into it, the witness statements, descriptions, etc. We have everything you can possibly think of at hand,  and we’re even able to go back from the baseline and see if there were other incidents the person was involved in before.”

“Once we have verified that a person has been involved in incidents in the past, we can then decide what kind of action we want to take— from not letting them use their frequent flyer program because they’ve abused it, to not letting them fly with Delta any longer, to engaging law enforcement to charge them with a criminal offence. We could decide to act in any number of ways, depending on what we find out in Resolver. Resolver gives us that indexing piece to go back and check a person’s history. If a passenger has a history of acting up, then Resolver will give us the details.”

“With Resolver, when we go back and query all of our flight information, we can determine exactly where our problem areas are. For example, where are the majority of the passenger misconduct issues coming from? If we have a flight from here to somewhere overseas and there are a lot of incidents involving overconsumption of alcohol, do we have an issue with alcohol that we need to address between those two particular cities? Are we seeing more of these incidents on international or domestic flights? The answers to these questions give us an area to concentrate on.”

“Resolver certainly provides the flexibility to be customized to the unique needs of the air transportation industry. And with its direct integration with Analyst’s Notebook, also included in the proposal, Resolver’s capabilities just blew everybody away.”

“Because information recorded by one group was not necessarily available to other groups or divisions, we had limited means of identifying repeat offenders or repeat situations. And, of course, trending and pattern analysis and those sorts of things were not possible due to the process’ disjunctive tracking and reporting capability.”

““Moving forward, certifications will be much easier. When starting a new audit cycle, controls will be carried over from the previous assessment allowing control owners the ability to upload fresh evidence for the new audit cycle. All of the information will already be there, and we’ll only have to validate and review. This means that we can gain our certification with confidence and provide assurance to our customers.””

““Our goal is to make the audit process as seamless as possible for both ourselves and external auditors, by keeping all of our information in one place that is easily accessible.””

““I couldn’t imagine doing this without a tool like Resolver. We’ve been able to easily extract controls and go back and forth with our auditors and then push the controls and any needed updates out to the organization. This is not only a huge time-saver but makes it so easy for us to implement and manage controls.””

““Resolver is super customizable and user-friendly. Since we’ve been able to tailor it to our exact needs, it’s very easy to onboard new employees with minimal training. Not to mention, the support team is always amazing.””

““By using Resolver, we’ve been able to reduce incidents of pilferage by as much as 30% within the past decade, with a roughly 10% reduction coming over the past three years alone.””

“Resolver enables us to function as a cohesive team rather than separate individuals or clients. That joint effort and collaboration are what make Resolver truly special.”