Reputation

““We’re now ranking as a leader in the market thanks to our enhanced review volumes, which makes us more visible,” says Hrynko. “And most importantly, our providers’ reputation in our community is fairly illustrated in the online review space.””

““We quickly had to find an automated solution that would help us effectively and fairly showcase our providers and our locations,””

“The extra commentary has sharpened our ability to understand key drivers of both satisfaction and dissatisfaction. We're genuinely excited by the momentum and improvements across the platform.”

“Every marketing decision we make has been powered by Reputation’s social listening platform.”

“Everything physicians are saying is pretty important, and Reputation allows us to capture it even if they’re not on a call with me, talking to me.”

“Reputation is one source of data that was never previously accessed that we can use to answer any of our questions, at any time.”

“When you’re managing this many pages, you see a notification and then have to figure out which page it came into. Reputation’s tools have been great at pulling that all together. Reputation allows engagement with customers and to be in touch with them in the best way possible.”

“We’ve always been early adopters in the marketing realm, like search, etc. We were one of the first companies to be able to rent a unit online, so we identified quickly that reviews were going to become important. We looked for a company which could help us with a reputation management program, and Reputation met that need for us.”

“"We share dashboard reports of trends on what is important to our consumers, and what drives purchasing or scheduling decisions, and it’s really taken hold. Everyone in the organization has embraced this consumer-first imperative."”

““Our relationship has evolved from one where we ask and they do, to one where we work together to develop our strategy and get the most out of the partnership and platform. Our improved performance metrics are a direct result of this collaborative effort.””

““Most consumer health care experiences with a brand start well before the clinical visit. It is essential for the Marketing Team to help optimize the digital opportunity to drive reputation and connect people to the doctors and services they need. Our partnership with Reputation allows us to efficiently scale these efforts across more touchpoints with our consumers.””

“"Internally, we all can acknowledge the pivotal role Reputation.com has played within our healthcare system. The platform supports optimization of our internal operations and helps us understand the voice of the patient. This partnership has propelled NKCH & MH towards a new era of digital excellence."”

““You could have two completely identical tools, but it’s the support that makes all the difference in a partnership, and that is why we are so grateful for Reputation.””

“The ability to easily create custom reports with Reputation's platform has been invaluable. It allowed us to tailor reports based on the stakeholder and demonstrate the direct impact of our efforts in a clear and compelling way, ensuring support and enthusiasm from our leadership team.”

“Improving our online visibility was a top priority, and Reputation helped us achieve this with remarkable efficiency. The increase in organic leads we've seen speaks volumes about the impact of a well-managed online reputation.”

“Implementing a review requesting program with Reputation was quick and effective. We saw dramatic improvements in our online ratings within weeks.”

“Working with the Reputation team has been a fantastic experience. Their deep understanding of healthcare marketing and reputation management along with their proactive approach have helped us achieve our goals efficiently and effectively.”

““One of the things I love about our partnership is that this API is something we’ve been planning for a long time ourselves, and without even communicating it to the Reputation team, there were already things layered up and teed up in place to deliver on a more tightly integrated platform between the two of us,” says Estep. “So I think from a mindset standpoint, we can do better together in 2023.””

““From an onboarding and implementation standpoint, for a large-scale portfolio like Coastal Ridge, things like relationships and communication are key,” says Estep. “It seems simple, but being able to get a hold of somebody in a channel other than just an email is valuable and super important.””

““They started asking us all the right questions,” says Estep. “Reputation is a great partner. They’ve got a great product set. You put everything on one platform, and the Repli team knows how to use all of those tools very effectively and efficiently.””

““Very quickly we developed a strong, tight relationship with [Coastal Ridge],” says Estep. “We understood what they were looking for from a goals and objectives standpoint: to work with a really strong partner, lean into that relationship, and grow and create success together. And we’ve been able to support and help them expand their presence with Reputation products from very early on in that relationship.””

““Gone were the days where we may have needed to sell a client on using Business Listings through Reputation,” says Estep. “It became part of what our out of the box SEO packages, and a very advantageous and unique selling tool for us. We would mention Reputation in conversations with a lot of clients, and for us, it was a big, big advantage to have it included in our SEO packages.””

““What we were looking for was a replacement and a better partner fit than what we had,” says Michael Estep, Chief Operating Officer at Repli. “We were in a position where we weren’t getting a lot of support and there was no real ability to develop a relationship with anybody on their partner or reseller teams. Thankfully, we found Reputation.””

“There’s a direct correlation between Reputation Score increasing and our like-for-like sales improving.”

““What we’ve done is take a look at those states that were red or orange in the dashboard and figured out a process for how we’re going to get them to be green,””