Relatient

“With Relatient, I know who to call. If there’s an issue or we need help with something, I can get moving quickly and a fast-turnaround resolution.”

“We looked at a few different vendors who provided patient engagement solutions, but we knew no one did it like Relatient. Relatient’s platform means we can add functionality as we build out our strategy and their reputation for being reliable and responsive made our decision pretty easy.”

“Previously, if our appointment reminders went down, we were out-of-luck because our vendor offered very little in the way of responsive support. This meant our clinic staff had to drop everything to make hundreds of phone calls to patients. Relatient’s system is reliable and support is just a phone call away. Our staff don’t even have to think about appointment reminders anymore, they just work.”

“Our patients need better consistency in a number of areas and I knew something as simple as being able to count on appointment reminders was the first step in achieving this.”

“Real-time integration and modification allow us to get appointments scheduled in Dash ® and have them almost immediately appear in athena,” says Grace Riepe, VP of Business Operations at Resurgens Orthopaedics, “and any changes we make to our scheduling rules happen in real-time and flow in a bi-directional way.”

“It even integrates with our practice management and EHR systems, so there’s no additional work to be done.”

“The Dash platform has been a game changer for our practice. We can schedule quickly, and with confidence, through a user-friendly system.”

“I need patients to share their experiences so others can find us online and choose Gwinnett for their dermatology needs. Nobody can be all 5’s all the time, but if there’s a balance then patients will know that the information is accurate.”

“With Dash Engage, I can drill survey results down to the location and provider level. This is so helpful, I send this data to each provider monthly and discuss at each staff meeting so we can identify the root cause of trending patient issues and make necessary improvements.”

“We are working to grow both the size of our patient census and the number of health systems we serve; we need a strong online presence because it validates the level of service and quality of care we provide.”

“There was absolutely room for improvement on the patient experience level as well as optimizing the providers’ schedules. With Relatient, we now have the tools to create a seamless experience for our patients and ensure they’re supported every step of the way.”

“Dash ® has empowered us to communicate effectively with patients and streamline their care journey. We’re responding faster and matching patients to the right providers, which has been a gamechanger for our practice.”

“It's just very user-friendly and easy to acclimate to. Dash ® is easy to convey to other departments as well as my new hires. The self-scheduling is something our patients absolutely love.”

“In a call center environment with high staff turnover rates in healthcare, you can get schedulers trained really quickly in Dash ® with the guided user experience that provides them with a constant resource to succeed.”

“Nobody wants to wait for an answer, and if you can’t provide that access to care, they’re going to seek it elsewhere. That’s why we’ve been focused on improving access and why we’ve been successful growing the organization.”

“What’s really nice is that our patients can schedule appointments after hours when we’re not open. A lot of them are scheduling late at night or during the lunch hour, and it’s so much more convenient for them.”

“If patients are sitting on hold forever, they’re going to hang up and go somewhere else. We want our patients to have more access to SBO, and this is one way we’re doing it.”

“There’s less staff turnover. That’s a cost we’re saving because we’re training new hires every few months.”