ReadMe

“The fact that ReadMe did what they did is like witchcraft.”

“Switching from our previous vendor to ReadMe has been night and day difference from a customer satisfaction standpoint, it's a lot easier to navigate the documentation and find what you need.”

“Our goal was a best-in-class developer experience, and ReadMe was the clear winner. Out-of-the-box features with real customer impact, collaborative editing across product teams, and bi-directional sync from the UI meant no other solution checked all the boxes the way ReadMe did.”

“When you’re an API-first platform, I don’t think you can overstate the importance of documentation. It’s the way forward for support issues, for engineering to keep improving the API, and for customer-facing teams to sell and implement effectively. It’s worth the time to get it right.”

“One of the things that’s paid dividends for us is writing guides for how to make updates with ReadMe. When people feel empowered to make changes to the documentation without needing me or the team, they’re more likely to take the time to do it.”

“One of the things that has been really impactful is the interactivity that ReadMe provides. We’ve made our docs fully interactive, so developers can make API calls without actually having to write code: like a “no-code” editor for our API.”

“For us, it’s really a buy vs. build decision. We’d rather leverage a partner whose whole focus is documentation and developer experience, rather than take on that effort and invest hundreds and hundreds of hours in-house.”

“I don’t want to imagine a world without our documentation. It’s the source of truth for Scale’s product knowledge for our engineering team, for our customers, for our solutions engineers. Without it, we’d be stuck. It’s a critical piece of our go-to-market strategy and enables us to move faster.”

“We hear frequently from our customers that our docs are amazing, in large part due to Journeys, made possible thanks to ReadMe’s custom HTML/CSS widgets. It has reduced our support ticket load by 35% and decreased our onboarding times from hours to minutes.”

“The "Suggest Edits" feature is our favorite. We used to get a ton of support tickets with corrections to our documentation. Using Suggested Edits, our customers can now instantly create a pull request for us with their proposed changes. The user experience on both sides is far more streamlined.”

“The API Explorer is fantastic for our users as it allows them to try out our APIs right from their browser. For API window shoppers, it’s a great experience.”

“We wanted Doppler’s docs to feel like an extension of our product, with deep thought put into the user experience and design. This meant keeping things simple, guiding the user when possible, and being on-brand.”

“If I can invest a little bit of time to create an end-user workflow that a lot of our customers are leveraging, and even have that in multiple programming languages with instructions on the side where it highlights your code, that’s a very sexy feature for me personally. As a developer and an API integrator, it’s huge — it saves our customers a ton of time.”

“ReadMe was the best of both worlds, where it supported all the technical automations we wanted, supported all of our API standards and specifications, and was future-proofed. And then, on the technical writing and documentation side, it offers a rich text editor and allows for anyone to go and update documentation when needed.”

“Switching from our previous vendor to ReadMe has been a night and day difference from a customer satisfaction standpoint; it’s a lot easier to navigate the documentation and find what you need.”

“Everyone brought their pros and cons to the conversation and we really dug into what made each solution efficient or less efficient. The learning curve was a factor — we were already using and enjoying ReadMe, and we wanted to launch this project quickly. We decided to stick with ReadMe not just because of that, but also because you offer more than the baseline documentation and introduce new products and services at a faster rate than the competition. For example, the developer community features and discussion posts were another deciding factor.”

“ReadMe allows you to create beautiful API docs without the need to be a developer. If you are a developer, it’s even better.”

“We were able to get [Atelio’s developer hub] to look like it was part of a page made by a whole different company, which was really amazing. The fact that ReadMe did what they did is like witchcraft.”

“The docs are one of the most viewed parts of the site to this day. I think that speaks to who we’re serving,”