Radiation Detection Company

““You even send me a list of people that you haven’t received a badge from, so all I have to do is forward the supervisor the email. We even get credits if they are returned late. That never used to happen.””

““When I first started working with Radiation Detection Company, I was like, ‘Am I their only customer?’ I knew they were working with other people, but every time I need something or send an email, I either get a call or an email right back. Initially, I thought, ‘Am I the only one they’re working with?’ because there’s no way this customer service team is keeping up with all their other organizations the same way they’re keeping up with me. But it’s been the same level of service and response time since I first reached out.””

““Real Customer Service is probably the biggest change from our prior provider. RDC customer service has been extremely responsive and easy to work with. I thought it might taper off a few months after being a new customer, but nope – it has remained awesome. I feel like I have a relationship with them, and we are important to them.””

““They had said, ‘It’s a very simple transition. Just send us that spreadsheet.’ Honestly, once I sent the spreadsheets, everything was ready to go. It was less than two weeks. We had the billing set up, we had the invoices set up how we wanted them, we had the Webster calculations applied where we wanted them, and the historical doses from the other vendor were already on there. It was extremely smooth and much less painful than what I had expected.””

““RDC was the first one to get back with me. The others were more of just a canned response sort of thing, whereas with RDC, I could tell it was a real person emailing me. They were very interested in our program, what we currently had, and helping us get set up.””

““It was costing the departments too much money. Once I started digging in, I was shocked at how many fees there were. There were so many things we got nickel and dimed on.””

““It actually seems more complicated on paper than it actually is once you’re in the platform and doing it. The platform is very user-friendly”.”

““Initially, I was concerned about the swap. It looks good on paper, but are the people on [RDC’s] end going to follow through? The customer service has been one of the best parts for us. Kerri and Tony have been very attentive and easy to communicate with”.”

““It was costing us more, and we had to do more work.””

““Peace of mind does have a price tag, and this is well worth it.””

““I’m not taking a chance with our employees, with our patients, with our building, with the reputation of our practice. For what? A couple of bucks? If somebody says, ‘We think you’ll be okay,’ – what if I’m not? And who’s going to be here to say, ‘Oh, there is a problem.’ That’s what the dosimetry does, it alerts us to a problem.””

““It was comforting to us to be able to say, ‘Look, we’re keeping you safe. We’re keeping us safe.’””

““It was literally 10 minutes of checking employment dates and pulling the right reports.””

““I went back to our employment records when she worked for us, and here’s my reports: no exposure, no exposure. no exposure. I forwarded every single one, so we were then dropped.””

““Out of nowhere, I get a letter from a lawyer saying we’re being sued for radiation exposure and [the employee] has thyroid cancer.””

““In California, regulatory safety regulations and mandates are continuously being updated, and it’s our responsibility as leaders to ensure that we are aware of any upcoming changes with the law. It’s absolutely vital to stay on top of things and make sure radiation safety and compliance are our top priority.””

““My primary goal at Valley Presbyterian Hospital is the safety of our patients and the safety of my employees,” said Bryan. “With RDC, that’s something I can ensure.””

““The other company, I always had to call them. I honestly didn’t even know who my representative was. When I did get a business card, by the time I called them, it was already somebody else. So it’s nice to just have that connection where I feel like I can just reach out and get my questions answered.””

““Anytime I send an e-mail, I get a response quick. You also check in with me periodically. I get an e-mail every other month from somebody, usually Kerri or someone else on the team that just says, ‘Hey, how’s it going? Everything good? Anything I could do for you?’””

““They were very transparent with me,” Bryan said. “They helped make the transition somewhat smooth, and most everything was plug and play. I think we got the entire thing done in like one week. With my staff, I wanted to make it as seamless as possible, keeping the same routine every day so they don’t lose their good habits.””

““I also told them, ‘My previous company couldn’t change the way the radiation dose is reported. Can you guys do this?’ And they were able to move the decimal point two spaces to give us a more detailed report, which our inspectors really like. That to me was a big deal – the relationship between the company and me. I really enjoy that.””

““I talked to two of the RDC employees, and they said, ‘We’re located in Texas. We’re an American company.’ That really mattered to me. We’re a small independent facility, and they were more than willing to work with us and structure everything to meet our needs.””

““They were just nickel and diming me for any and all charges. When we called to get information, they would always bring up a past due balance. We couldn’t get reports to give our employees. It was very frustrating.””

““They really were not providing what I needed from them,” said Bryan Henderson, PhD, MBA, BSRT(R), Director of Imaging Services . “They weren’t giving me the reporting structure we needed in California … we needed more incremental readings, not just a dose overview.””

““Most of all, I like that I can call and reach a person to talk to about a problem or question – not leave a message and wait for a possible call back.””