QGenda

“With QGenda-driven insights by department, division, and provider, we’re able to work with underperforming individuals and groups to understand issues and improve utilization rates instead of simply taking rooms away”

“There have been instances where the QGenda data has helped us find permanent space for departments or providers that are needing it.”

““The [QGenda] solutions were scalable to cater to the future growth of ECP as a whole and all of the locations we manage. We felt as though it provided the most value and impact to our organization. Additionally, QGenda allowed us to consolidate our systems and implement a single platform for scheduling, time tracking, and compensation management.””

““We’re not working weekends anymore, or working 14-hour days to get the payroll out the door. [The solution] truly cut days of the process and gave us back more time. It’s also taken away the potential for inaccuracies. Now we don’t have to worry about that happening to our payroll,””

““It’s so much more streamlined than what we used to have. Previously, I had to check multiple spreadsheets and now, it’s all in one convenient place. It would take so much time to reconcile because there were so many pieces to contend with. The QGenda time and attendance solution cuts off two to three days of processing time,””

“It is so much bigger than scheduling. The data and stats you can pull out of it… the depth of what is there and the potential to use that data to do things like improve productivity, increase utilization, and make the most of your time and resources is huge.”

“QGenda gives us that 30,000 foot view as to how providers are using their clinical time and how we can provide assistance to help them use it more effectively.”

“Having accurate scheduling data is the essential first step in being able to make informed decisions from staffing and space utilization to compensation and reporting requirements,”

“Because all provider scheduling data is in one, centralized location, we are able to track stats in real-time to proactively ensure that call scheduling is staying evenly distributed between participating providers. This is important for transparency and managing work-life balance,” the project administrator shared. “Additionally, the ability to set up custom lists has reduced the amount of time to cross-check schedules in Spok, so we have gone from a couple of errors a month to no errors since establishing a defined workflow.”

“To account for each of our division’s unique needs, we needed a platform that was able to be customized on a division level, while still providing the department as a whole with all the standard information that it needs. Because of this, we chose QGenda as our provider scheduling platform, because it can be whatever you need it to be for what you want to accomplish.”

“QGenda has transformed our scheduling processes, providing us with a reliable, real-time view of provider schedules and enabling us to staff more strategically.”

“QGenda is a thoughtful scheduling tool with advanced features that save manpower and administrative time,” added Dr. Aguilar. “It also gives our providers the option to make on-the-fly changes or customize their needs using the mobile app, which has been well received.”

“Our unified clinical communications strategy is all about optimizing patient safety and care,” stated Dr. Aguilar. “With QGenda, the up-to-date on-call schedule is available within the EHR, allowing us to reach the right provider in an emergency. Having that information readily available and knowing that it’s accurate is critical to delivering prompt, effective patient care.”

“We’ve found QGenda to be very customer-friendly and receptive to our feedback. It’s nice to see that a vendor is not only providing responsive customer support, but is also listening to our needs when it comes to desired features and enhancements.”

“Our phased implementation allowed us to focus on change management, which is vital to the success of any technology deployment, especially in healthcare,” emphasized Dr. Aguilar. “As a community hospital, we don’t have a big training team, so we relied on QGenda to provide the ongoing education required for high adoption and effective usage — and they delivered.”

“With QGenda, the up-to-date on-call schedule is available within the EHR, so we’re able to reach the right provider when there’s an emergency. Having that information readily available and knowing that it’s accurate is critical to delivering prompt, effective patient care.”

“My time has definitely decreased in doing this portion of my job with QGenda versus the previous system.”

“QGenda Time Tracking and Compensation Management have drastically cut down the time it takes me to run reports. We use the QGenda reports to generate our invoices for the providers’ services. Previously, I had to transfer all of the information from one system to another. Now, it is all streamlined into one.”

“The impact on the patient experience is exactly what we were hoping for. The net result is better patient care. We’ve broken down the communication barriers that lead to bad outcomes. Every hospital system in the U.S. has this problem. By having this unified communications plan, we virtually eliminated that problem.”

“It was a pretty easy conversation, because we just explained that this is about quality, safety, and efficiency for your providers,” added Dr. Pierce.” We thought we might get pushback, but we really didn’t. It turned out that many of our independent groups were already using QGenda and they were thrilled that we were doing this.”

“For our employed medical group, we made adoption of the new solution part of their quality performance incentive,” said Dr. Pierce. “We wanted them to use Epic Secure Chat for all communications, except in emergency situations when paging is the appropriate protocol. At the same time, we wanted them to make sure their schedules are accurate and up-to-date in the QGenda solution so that we know who to get in touch with.”

“There’s a lot of change management involved, and your team needs to be dedicated and find time to make the project successful.”

“We opted for a phased implementation, and that was the right decision,” said Dr. Pierce. “The project forced us to look at all those schedules, unwind them, and figure out if they’re correct or not. That takes time, and a phased approach allowed us to get the schedules right from the get-go. When you go live, you want to be extremely confident that the schedules are built out and nailed down.”

“We had been using people to try to solve our communications problems, and it was time to utilize technology to solve those problems,” stated Dr. Pierce. “We chose QGenda because we felt like they were the best vendor for a proven, intelligent scheduling platform with a single source of truth and out-of-the-box integrations with Epic and Spok. Plus, we were confident that QGenda would be a good partner that would work through the project challenges and roadblocks with us in a collaborative fashion.”

“To address these issues, we needed to make it easy for people to identify the right person to contact, and then we needed to provide a mechanism for communicating with each other that was intuitive, efficient, and seamless,”