Pliancy

“Our industry is subject to a lot of regulation, whether you’re a registered investment adviser or an exempt reporting adviser. Previous outsourced IT providers I’ve worked with weren’t familiar with those kinds of demands, so they weren’t able to serve us as proactively.”

“This is a culture you’re creating from the top. It’s very consistent with how we approach our work at True. I want people to be empowered and to feel like they have people who care about them. That comes through loud and clear with your team. It can be the Sunday of a holiday weekend and if I’ve got to do something for one of our investors and I need IT help, I don’t need to think twice about whether I’ll be able to reach someone. That is a relationship of trust that’s been built and reinforced over and over again.”

“Beyond the service excellence, there’s just a sense of caring. Not only do I value my consultants’ judgment, but I know and value the fact that they care about me personally and about our company. It shines through every time I interact with a Pliancy team member.”

“I’ve now been with Pliancy over ten years, and I would say Pliancy and True have, in many ways, scaled together.”

“In a similar vein, without Zoom, we’d have been catastrophically hamstrung when the working world went remote basically overnight. For a while, we had Cisco cameras and a state-of-the-art audio setup. We had what everyone else had. But I trusted that I picked the right partner and I trusted your expertise, and you had the foresight to introduce us to Zoom way earlier than most people. I respect that you made your own judgment that it was time to evolve, and it’s worked out great.”

“Throughout our partnership, Pliancy has helped us make better long-term technology decisions. When we moved away from our servers and into the cloud, that was a moment of personal risk and anxiety for me—and it could not have gone smoother. We cut over to the cloud on a Friday, opened up for business on Monday, and nobody knew the difference. That was the first of a series of choices that showed me how committed you were to providing infrastructure that was going to last and scale.”

“Over the years, not only have you continued to bring quality talent on board, you’ve also established additional support teams. With your senior and specialist roles, like cybersecurity experts, you’ve brought together a deep bench that makes your consultants even better. So whoever is working to solve issues for True, they have multiple internal support resources within Pliancy. Many other firms are flat and don’t have that capability, so they either guess or make it up, never quite solving the root issue.”

“With prior providers, my experience was that I could get one or two really good people who I trusted. If one of them left, I was in trouble. If we scaled too quickly and outgrew them, I was in trouble. My experience was dependent on an individual. To my great surprise and delight, Pliancy’s ability to hire outstanding talent was quickly evident. With each hire you made, I became more and more comfortable that I was getting the breadth of capacity that allowed me to think about how I was going to scale technology as our organization grew.”

“If, for instance, someone accidentally left their laptop on a plane, that used to be a configuration nightmare and a huge headache. But now? Pliancy orders a new one, configures it with the same software and tools, and remotely wipes the old device. It’s as easy as that. There’s no loss of productivity. I see your consultants as my partners, and they keep my world working.”

“Technology is the ingredient that keeps us deeply connected. We’ve got people in London, Berlin, New York, Boston, and here on the West Coast—so the ability to have reliable tools that work 24 hours a day is fundamental. We can’t have unreliable infrastructure, and when technology works, it’s invisible to our entire team.”

“Pliancy has become a household name in our industry sector. When I’m raising capital from large, sophisticated endowments and universities, they understand who is providing my IT services. It’s a giant check mark in our column because they know the quality of your work and they know your credibility.”

“I see your consultants as my partners, and they keep my world working”

““We’re in an industry where we cannot fall behind on technology or security. I consider Pliancy an ideal partner relationship because you understand what we do so well. You staff a team of problem-solvers with an appropriate sense of urgency around the problems we manage day to day.””

““Have you surprised us? Yeah — your ability to recruit top-notch talent that’s a perfect culture fit and has scaled for us over the years has been a great surprise.””

““That was the most seamless IT transition I’ve experienced. It was as if it didn’t happen. Except now we have a much more secure environment.””

“With most IT teams, it’s faceless on the other end. […] Everyone on our team found Pliancy’s approach to support refreshing.”

“Once we engaged with Pliancy to help us figure out the IT transition, it felt manageable.”

“I have nothing but appreciation for the team, and if anyone came to me saying they were looking for something that fit within your wheelhouse, I would be happy to endorse Pliancy 100%.”

“After doing our due diligence […] it was clear Pliancy was the partner for us.”

“Of course there were challenges we didn’t foresee, but Pliancy kept me from feeling the pain of these surprises as things came around the corner.”

“His willingness to collaborate, to actively find ways to help us navigate spending, says a lot about the strength of our partnership.”

“Pliancy has a similar approach of doing whatever it takes because the end result is worth it.”

“Overall, there’s a nice blend of tactical execution with the ability to step back and talk about what’s coming down the road. You sometimes find that people can only have one conversation or the other, but Pliancy consultants can engage at both levels.”

“When I raise an issue with them, they don’t automatically say, “Do this, period.” Instead, it’s an open dialogue: “Tell us what you mean by that. How are you thinking about this? Here’s how we resolved a similar problem at another client, how might that work here?” That back-and-forth allows us to come up with the best solution for Satellite’s IT needs.”

“Working with Jae [Lawrence, primary consultant] and Steve [Gavrilles, managing consultant] has been great from that perspective. In the IT world, you don’t always find this kind of baseline technical competence mixed with being a decent human being. It sounds simple, but it makes a big difference to work with someone whom you can trust both from a technical standpoint and as a person. With Steve and Jae, you feel like they’re listening to you. They come to the table with real solutions, not band-aids.”