Pendo

“One of the best things about Pendo is that it allows us to monitor various key performance indicators closely. This makes it easy to identify how users interact with new pages and features, which helps us optimize the platform for maximum effectiveness.”

“I love Pendo because it helps me understand my customers better. It provides valuable insights into their usage and preferences so I can create customized experiences in the app to increase engagement and conversions.”

“Working in a startup in growth mode, development resources are precious, so the fact that I can simply open the Pendo Designer and tag any features that I want to measure is of great benefit.”

“We think of Pendo as an essential extension of our software solution—it’s indispensable to our operations and handles critical tasks with remarkable efficiency.”

“We really think a lot about the end-to-end customer experience and how we can provide the right information at the right time.”

“Pendo gives an unbiased view of our users. It shows real behavior. It doesn't show opinions. That's the best part about it.”

“Agent Mode understood our product in real context and even built a report in minutes that I would have spent a day building. That kind of speed and transparency is massive.”

“The MCP allows our employees to ask questions in natural language and get back custom charts to their specific preferences.”

“The MCP allows our employees to ask questions in natural language and get back custom charts. This is a game changer for upsells, retention, and ensuring smart questions are asked in every client meeting.”

“I think Listen is going to be game-changing for how we plan. It’s already saving us time—and giving us the insights we need to make better product decisions.”

“[Pendo has] made us more productive and aligned,”

“It’s not about removing the human from the process—we still want to apply judgment—but [Pendo] Listen makes it fast and easy to see what matters.”

““Once that happens, your relationship becomes much stickier, because you’re a partner now, not just a vendor,” Patarino says. “It’s the perfect tool for us, at this stage—we can scale with software, rather than people.””

““Everybody has heard of Pendo, so it was really easy when they had those questions to say ‘Don’t worry, we have best-in-breed tech,’” Patarino says. “[That says] ‘Cool, you know what you’re doing.’””

““Without it, decisions would be slower, noisier, and much harder to defend.””

““With Pendo, it provides us a shared source of truth that aligns our product teams around our clients’ behavior,””

““The magic of Pendo is how it marries the qualitative data with the quantitative data,””

““So now, with Pendo Listen, what we’re doing is that we’re able to move much more quickly from feedback to getting clarity in just days instead of weeks,””

““This significant change has reduced our time commitment from roughly five hours a month to just two hours.””

“I'd tell any new Pendo customer to think about whether Pendo can solve it first before going to other departments," Cuca said. "It's a really powerful platform.”

“We're not spending our time chasing what the result was anymore," Cuca said. "We're spending it on what the result means.”

“Watching the clicks back and forth drives so much empathy," Cuca said. "It inspires us to think, 'Oh, I can make this so much easier for you.'”

“I think of Pendo as much more than an analytics platform," Cuca said. "Through its embedded Guides and targeting capabilities, it's become part of our go-to-market strategy.”

“My product team is in Pendo daily," Cuca said. "We're using Leo to reveal insights that aren't as clear by only looking at a dashboard.”

“We did not want to rely on an engineer to have every button and every page tagged. We wanted the product team to be able to manage that themselves, and free engineering for bigger tasks.”