parcelLab
Software Development
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Is parcelLab hiring?
Yes. As of November 3, 2026, parcelLab has 2 open roles on Metaintro.
Open roles
Newest first. Pay shown when the posting lists it.
Hiring pattern
How fast parcelLab is adding roles, and how they're set up.
New roles each monthRoles first posted in the month
Customers
All 20 companies parcelLab names as customers.
Customers hiring now11
- Hugo Boss883 open roles
- MediaMarktSaturn698 open roles
- Farfetch91 open roles
- Bergzeit19 open roles
- URBN13 open roles
- True Classic12 open roles
- MOO7 open roles
- Wyze6 open roles
- Caraway Home4 open roles
- PETER HAHN1 open role
- GRANIT Parts1 open role
Case studies8
- Conrad
- Philipp Plein
- ALDI ONLINESHOP
- PartyLite
- Conrad Electronics
- Hessnatur
- 11teamsports
- BBG
Other customers1
- ALDI eCommerce
What their customers say
Quotes from people at parcelLab's customers.
“By having post-pucrhase email communications and a DIY return portal integrated in one piece, it allows us to work closer than ever before instead of working in silos. The automation that parcelLab’s return portal has to offer really allows our customer success teams to deal with less WISMO tickets.”
“We needed a responsive and committed solutions provider to further build out our eCommerce and logistics operations. parcelLab provided all the tools we needed to deliver on our brand goals while minimizing overhead costs. parcelLab excelled in our competitor evaluation for its exceptional customer support. The team is committed to providing tailored solutions to enterprise problems and we look forward to expanding our customer base with the help of parcelLab’s platform.”
““By launching Campaign Manager, we enhanced the delivery experience for customers by sending alerts for additional customs clearance information required. We reduced delivery-related contacts by 30-40% in the first roll-out and are now expanding the solution to new locations to localize the customer experience and best serve our customers.””
“Partnering with parcelLab has completely transformed how we connect with customers after they place an order online. We gained full control over every message, ensuring communications are consistent, on-brand, and timely, which completely transformed our eCommerce post-purchase experience. This led to happier customers, fewer support inquiries, and a smoother operation across the board.”
“URBN has partnered with parcelLab to enhance our customers’ post-purchase experience. We selected them for their headless APIs, which allow us to integrate real-time, normalized shipping and returns data directly into our native customer touchpoints. This capability provides clear, consistent shipping event updates and a reliable platform, aligning with our strategic goals for customer satisfaction and operational efficiency.”
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““Returns are a core part of any shopping experience. It’s less a question of ‘if’ and more ‘when’. Here at Conrad, we want to offer the most seamless post-purchase, so our customers know every step of their experience matters. Now, with the online returns portal, we have an uncomplicated solution that informs both our teams and customers of a parcel’s delivery status. This information makes us better at resolving queries, saves on time and builds customer trust and loyalty over time””
“With parcelLab, we created additional communication and marketing channels that are very well received by our customers. Through the intelligent shipping communication provided, we have significantly reduced customer service inquiries.”
“Service in luxury fashion is expected. It’s not nice to have or good to have – it’s a must. Our customer service teams assist in every step of our customer’s shopping experience, and parcelLab is a big game changer because instead of following up on already completed orders, our teams’ resources are freed up to build loyal client relationships and give the personal touch expected from our luxury brand.”
“At True Classic, delivering an exceptional customer experience is at the heart of everything we do. Partnering with parcelLab allows us to bring that same commitment to the post-purchase journey – keeping customers informed, reducing frustration, and ensuring every interaction reflects our brand values. With a dedicated tracking page on our site and proactive delivery updates, we’ve not only minimized WISMO inquiries but also strengthened trust and engagement. This partnership has been key in helping us create a seamless, transparent, and customer-first experience from checkout to delivery.”
““parcelLab has brought our business into the future. We are now able to provide fully digital tracking solutions for our customers that can scale with the company’s growth – allowing us to keep up with increased demand even during our busiest seasons.””
“Partnering with parcelLab, we’re transforming our delivery experience with AI-driven automations that keep customers informed every step of the way. Whether a package is returned to sender or an attempted delivery is missed, customers receive real-time updates, eliminating confusion and frustration.”
AI launches and partners
What parcelLab has launched and who it works with on AI.
- LaunchWISMO/R AgentThe WISMO/R agent uses AI-powered customer service assistants to automatically respond to “Where Is my Order/Return?” inquiries.
- LaunchCopilot and AI Email EditorparcelLab launches Copilot and AI Email Editor for its AI-powered post-purchase platform.
- LaunchAI AgentsparcelLab debuts industry defining AI Agents at Shoptalk Spring 2025.
- LaunchAI email template assistantThe AI email template assistant helps teams generate responsive email templates.
Skills they ask for
Most frequent across open postings.
Tech stack
- CMS
- WordPress
- HubSpot CMS
- Analytics
- Google Analytics 4
- Google Tag Manager
- Marketing
- HubSpot
- Libraries
- jQuery
- Tailwind CSS
- Alpine.js
- Security
- CookieYes
Company facts
- Headquarters
- München, Germany
- Industry
- Software Development
- Sector (NAICS)
- Information
- Peer
- Website
- parcellab.com
- Careers
- parcellab.com/careers
Roles by location
Where parcelLab is hiring. Pick a city to see its roles.
Similar companies
Companies in the same industry as parcelLab that are hiring now.
Questions about parcelLab
- Is parcelLab hiring?
- Yes. As of November 3, 2026, parcelLab has 2 open roles on Metaintro. The most are in Product/Project Management (1) and Sales (1).
- Where is parcelLab hiring?
- parcelLab is hiring in Boston and London, with the most open roles in Boston.
- Who are parcelLab's customers?
- parcelLab names 20 customers, including Hugo Boss, MediaMarktSaturn, Farfetch, Bergzeit, and URBN.