Paddle

“Paddle enabled us to start the journey in the first place, to receive our first-ever payment. And then thanks to the AI Launchpad, Paddle has helped us to grow and understand how to maintain the energy and strategy to keep growing.””

“What I love about Paddle is how easy it makes things because it supports the invoice billing and then credit card billing too, it really breaks things up so I can monitor growth without having to dive into another tool.””

“Another thing I love about Paddle is that when you're simply launching your product, it just helps give you a little bit more credibility. As a brand new entrant into the marketplace, it's actually helped us secure some enterprise client deals because Paddle itself is an established player in the market and we can lean on that credibility.””

“I said in the interview that our growth was 12x, but that was an understatement! I looked back and our year on year growth was actually 45x from last year thanks to Paddle. As a small startup, we were able to launch and grow substantially.””

“It was a no-brainer looking at it from the customer point of view because you could pay by credit card, you support invoice billing, but also Apple Pay, Google Pay, PayPal.””

“I've wanted to implement localized pricing. I love philosophically being able to support people in their own currency, but also looking at price parity because why should people who live in other countries pay excessively more for the same product when you compare their earnings.”

“The tax implications globally are something we didn't have bandwidth for at all. Paddle took that headache away! And they help us manage our subscriptions - All of this means that Paddle enabled us to launch in the first place!”

“These meetings are invaluable to us. Paddle works with many different clients in a range of different categories, so they have a real 360-degree view of the advice they can deliver. Being able to draw on that knowledge is something that will help us to expand in the future.”

“Having Paddle manage the complexities of payments has given us the space and time we needed to be able to focus on growing our business and exploring new opportunities.”

“The Paddle infrastructure makes it really easy for us to do that without having to invest significant time or resources.”

“Now we are seeing results, we have the confidence to launch and learn in new markets.”

“We have weekly standups with Paddle which are not only used for problem-solving but to exchange ideas, too. These meetings are invaluable to us. Paddle works with many different clients in a range of different categories, so they have a real 360-degree view of the advice they can deliver. Being able to draw on that knowledge is something that will help us to expand in the future.”

“Now we are seeing results, we have the confidence to launch and learn in new markets. If we knew we would only have 50% payment acceptance in one country and we didn’t offer local payment methods then it wasn’t worth it before. The Paddle infrastructure makes it really easy for us to do that without having to invest significant time or resources.”

“The default churn prevention features in Paddle Retain have been really important for us. It’s a great way to use all the data Paddle has collected on recovering payments. We are seeing really good results without having to spend money building and customizing our own solution.”

“Everyone we spoke to at Paddle was quick to respond, positive and proactive. That’s a big selling point for us because, in our domain, time is everything. Our operational stress was reduced right away.”

“We were also impressed by Paddle’s ability to easily add new payment methods and offer over 30 currencies in a single click. Its pre-chargeback alert and fraud systems were also compelling. We liked the fact that Paddle would take on our chargeback risk.”

“Because Paddle is a Merchant of Record, we could offload our sales tax burden to it entirely.”

“When we were just selling mobile apps, things were simpler as the sales tax liability was offloaded to the app stores. Taking this on ourselves would require an upfront cost, ongoing maintenance, registration, remittance, filing, and advisory fees, along with the risk of penalties and fines depending on the jurisdiction. This was a massive distraction for us. We wanted to be able to focus on our core business of building products and maximizing customer satisfaction.”

“We were having to manage a growing number of chargebacks and disputes ourselves. We were also witnessing an increase in customer support demands related to refunds and payments. While we were able to scale our customer support team, we didn’t have the necessary specialist knowledge that was required. It was a drain on our time and resources and was becoming a real headache.”

“Selling mobile apps was relatively easier compared to the web ecosystem. The Apple App Store and Google Play handled a lot of the payments side of things for us. They looked after chargebacks and refunds, for example. But the dynamics of selling on the web are very different.”

“Paddle is super flexible in supporting our clients which is really amazing. We do appreciate the amazing quality support. It’s the top reason why we love Paddle so much!”

“With Paddle, the customer support quality is absolutely amazing. When we are experiencing any issues, the team is always there and we get responses quickly.”

“For me, it’s better to leave all that accounting to a third party rather than keep another operational team to handle all of this.”

“We doubled our revenue in 2018. This is the reason having a stable billing and subscription platform was important for us.”

“Our previous provider started charging a currency exchange fee which added to our overall cost. Over about two weeks, we lost about $7,000 in fees. So we started charging only in USD.”