OpenGov

““We want to ensure that every dollar is going towards the most impactful things. Tying those spending decisions to outcomes allows us to have more impact and accountability.””

““With OpenGov, Montgomery County could finally present its financial information in a way that connected budget allocations to tangible outcomes—from policy goals to departmental performance metrics. The team used the platform to clarify funding priorities, define expected results, and create a public-facing narrative that went beyond spreadsheets and line items.””

““It seemed like an older tool that people were just putting their budget in. And, that was it.””

“What we like about OpenGov is that it has that ability that they can walk up to the counter, and our permit techs or our admin person can put it in for them. We can print out the documents and mail it to them if we have to,”

“This gives residents the opportunity to radically change with us, without forcing them out of old habits.”

“OpenGov, in my opinion, was… the best mix we saw of the standard off-the-shelf components that you need, but you don’t want to rebuild but enough customization that you can suit it to whatever your purpose is.”

“This is a revolutionary dive into the world of letting people fill out [applications] online themselves and pay online – and we never have to see them at the front desk.”

““That’s something I’ve been really happy about,” says Scott. “I think that’s exactly what customers, especially on the public side, really want.””

““[OpenGov Procurement] is night and day above the rest of its competitors.””

““The quality of the responses we get and how compliant they are have increased,””

““No news is good news. When we don’t hear back from them, everything is working as expected. And even if we did hear back from them, we can just send them to OpenGov support,””

““Now it takes us 5-7 minutes to write up a solicitation document. The intelligent boilerplates are extremely helpful. If we are using a FEMA grant, for example, the system will automatically pull up the necessary clauses associated with it that we have to include, so we don’t have to look them up ourselves,””

““Everything switched, now we are spending 80% of time in the system instead of 20%. We are capturing all of the information we need from the beginning… the whole cycle is streamlined and centralized.””

“I love how intuitive it is… And that’s going to make it better for us to to open up the process for everyone, but also to give us a greater product and more competition.””

““At the end of the day, we saw that we could make better, sound fiscal decisions by capturing this data and digesting it in a more usable format,””

““With OpenGov, we saw a solution that was configurable within a framework… and that meant if something goes wrong, you can pick up the phone and get support,””

““It was the first time where we went through an eProcurement implementation and I didn’t get complaints,” Skiles said.”

“We’re seeing more engagement online, and more submittals coming now that we have this 100% online process for submitting RFPs.”

“The possibilities of information sharing going across the board so when we want to take information out of Procurement, or if we want to take information out of Budgeting and fold it into our reports or our Stories, through OpenGov, it allows us to bring that information together and paint that picture for the community on what”

“Within the first day, all of our vendors had signed up on the new platform. I”

“As we worked through that process and saw the benefits of that user-friendly interface with OpenGov, we started looking at some other processes we were doing. The other software platform that we just recently engaged with is our procurement process. We were using Word documents and Excel documents to try to track those contracts, and it was really a somewhat cumbersome and outdated process. We wanted one system where everything can flow through, and, again, where the public can see those bids or make those bids online, and everything is completely transparent through that process. We”

“With on-premise, we would never have gone from 40 to 67 permit types implemented across eight departments with speed and agility.”

“OpenGov ensures that fees are accurately attributed, assigned, and collected, which provides greater transparency and instills trust,”

“Nothing slips through cracks because automation ensures that the right steps are taken and that each department is accountable for their part,”

“When you set up a custom solution, you don’t think of everything. With custom, on-premise solutions, you have to deal with what you have, and with the cloud, you can make adjustments. It’s more flexible.”