Northern Bank & Trust Company

““They also made the loan process quick and painless for us,” Paul continued. “It was a very smooth and easy experience. We never really had any worries about it, because they took care of everything. I would highly recommend Northern Bank to other small business owners. In fact, I’d give them a 10 out of 10 for loan service.””

““Other banks just gave us a pat answer based on some rule, like, ‘we just don’t do loans for retail.’ Even if you can show them that it’s going to be a profitable business, they didn’t care. Northern Bank was willing to look at the idea and evaluate it on its merits. They took the project seriously.””

“"Northern Bank was the first bank to take my idea on its own merits."”

““I would definitely work with Northern Bank again. No question. When you have that history with a bank and you know they’ll get it done, you’re confident. Northern Bank always keeps their word.””

““For me, it’s not just a business relationship. It’s personal,” Jim explained. “I’ve been approached by other banks asking me to move my loans and accounts over to them and I told them, they are just wasting their time. Northern Bank has always stuck by me and that means more to me than anything else. Anytime I’ve approached the bank, they’ve gone out of the way to get the deal done. No matter what idea I come up with, they find a way to make it work.””

““Mr. Mawn, one of the owners of the bank, went to take a look at the property. He came back and said it was a good piece of property at a fair price,” Jim continued. “If I wasn’t going to buy the property, he said, the bank was going to buy the property. He could have gone and bought the property and told me, I didn’t get the loan. But he stood by what he said and loaned me the money. That’s one of the reasons I’ve stayed with the bank all these years, because of that conversation and that level of integrity.””

““You kind of learn as you go along. When I worked at the dealership, they were dealing with bigger banks and I felt I needed a bank that was more hands on. Northern Bank seemed to be a smaller bank working directly with local customers. It was more intimate and personal and that’s what I liked about it right away.””

““I was just a 25-year-old kid when I started my first business and learning what's involved in starting and running a business is probably the biggest challenge,””

“Being an entrepreneur means you not only have a responsibility to your customers, but to your community,” Patrick continued. “ At Northern Bank, they get that and understand what it means to be a small, local business. That’s one of the big reasons this has been such a great partnership for us.”

“From the very beginning, it just felt right,” Patrick said. “Northern Bank’s approach, partnership and trust in our ability…they quickly understood our strategy. Every time I bring something forward to the bank, they’re like, ‘yes, we’d love to do that deal.’ There’s no hesitation like you find at other banks. Northern is different.”

“We want to help as many women as possible. Right now, we have a line of credit at Northern Bank and we’re going to continue to use Northern as a resource to help us grow and expand in a way that’s manageable. They did that for us in this second location, and I have no doubt they’ll do it again for us.”

“With all of the products and tools we utilize there, we feel as if our money is really working for us at Northern Bank. In fact, we were able to self-fund our second location because of the smart decisions we made with Northern Bank.”

“The employees at the Northern Bank Woburn branch made us feel very comfortable right away. That cold, transactional feeling you get with most banks just wasn’t there. Everyone is warm and down to earth and they offer us suggestions without pushing them on us. They suggest things that are going to be helpful to us and that’s really valuable.”

“I tell people that Northern Bank is a bank everyone should look at, because they truly are there whenever you need them and that's what I want as a customer, a bank that makes me feel like part of the family.”

“The white glove service we get there is exactly what we hoped for. They're not pushy or salesy, just friendly and down to earth. They take the time to listen to us, get to know us and collaborate with us. That makes me feel heard and gives me a sense of security that I can trust them to always have our best interests at heart.”

“We have already moved some of our accounts over to Northern Bank, Cathy continued, "and I have to say I love the simplicity of their online banking platform. It is so user friendly.”

“One thing we discovered right away is Northern Bank is very much a community bank and that's exactly what we wanted. When they came in to meet with us, the first thing they said was, 'how can we work together and partner together?' Their team has really showed up for our community. They are making connections. They are doing the work. They are meeting people where they are at. Lowell is a city where people take notice if you're not involved. We see Northern Bank at every event supporting our community and local small businesses.”