Nezasa Ltd

“Tui plays in a market that is rapidly digitalizing , and for us as market leaders it’s not so easy to find new revenue streams and now customers. In TUI BE , we implemented a business model that is contributing with healthy margins, a cost structure that is under control and with the revenue growth that almost doubled what we used to do.”

“When we reached out to Nezasa we were struggling with time to market, if you look at TUI Belgium we had a large team in place that managed customer and supplier interactions, and we were getting a lot of quotation requests, but customers were entering our travel agencies expecting to get a quote in real time. We found the conversion rates were really really low and we weren’t making any money on it because of the time it took us to quote .”

“Today, after implementing TripBuilder, our travel agents can focus on the selling aspect and they can do it with the customer next to them.”

“The ‘Connected Trip’ concept fully represents our strategic vision, which is to consolidate multiple sourcing and fulfilment processes into one seamless virtual package, allowing us to effectively leverage our business model online, both in the B2B and B2C segments .”

“"I believe TripBuilder is a great system. And it's not about the size of the company that is serving, but about the product, market, and vision.””

““TripBuilder is our only content management and booking system, and we use it for every tour type we offer such as group tours as well as flexible FIT trips . We have our own connectors to our website and CRM, making our processes automated and efficient.””

“By leveraging real-time availability, quoting, and confirmation through a simplified UX and core platform, we could help travel agencies handle requests more efficiently and improve margins with less risk. TripBuilder's peer-to-peer capability further supports this process by enhancing collaboration and integration across suppliers and distributors.”

“Multi-day tours are the most complex vertical in the tourism sector, so to realise our vision we needed an end-to-end platform that would enable sourcing and at the same time have the production engine, together with the fulfilment and the distribution, digitally built and interconnected.”

“Additionally, we can integrate different product components in a tour from our own inventory but also from third party suppliers.”

“Nezasa allows a more flexible tour planning and booking for our agents and customers.”

“We noticed improved conversion rates by offering less flexible tour options, aligning with the preferences of our predominantly older demographic.”

“We are happy with our decision to collaborate with Nezasa and believe that with continued development, the platform holds promise for our future endeavours.”

““Everyone uses it except for the accounting department. We don’t have another system; this is our system. We work every day with TripBuilder, using it for more than 50 or 60% of our time.””

““We managed the pandemic with a small team, and now we’re to end this year adding more members to the team. Because we are growing so much.””

““We use TripBuilder as a planning and booking tool. Also an inspiration tool for our customers where they can move around, explore, change their hotels, adapt their round trips,””

““it’s important that we have time to call our clients. So if it’s going to be easy to quote a nice trip, it’s the future.””

““We moved from really hand-made work and email quotation to a system like this.””

““it was difficult to find a solution able to combine dynamic content with static, and at the same time cater for individual and group travels””

“In terms of results Stephan Braun highlights a “25% reduction in time per booking, thanks to the ability to seamlessly book complex itineraries”, and also emphasises how easy it is now to train and onboard new travel agents, as the use of complex systems has been eliminated.”