Nextiva

“Nextiva has been great for Criteo. For the features we get, it’s an extremely reasonable price. The staff has been great to work with, quick to get on the phone, and very willing to help whenever we have a question. Nextiva is definitely the fairest and best option for cloud communications. We didn’t have much of a phone system before Nextiva, and now we have many options and features that are fantastic.”

“The Nextiva Clarity router has been especially helpful for troubleshooting network issues. All my experiences with Nextiva’s Support team have been great, and with our Clarity devices, they are able to see into our network to easily pinpoint if there are any issues and correct them. They have even been able to prevent some issues proactively, so we never had to worry about anything actually being affected on our end.”

““We found that Nextiva was by far the most reasonable option. Some of the other providers, like Comcast, were double the price! And Nextiva offered the same, if not more, features than them.””

“I did an MBA and spent years in management consulting with Fortune 500 companies. You see a lot of systems, a lot of process, a much bigger view of what’s possible. The fun part is flipping that over onto a small business and bringing that bigger perspective into a small pond.”

“A lot of small businesses grow just enough to fit the owner’s lifestyle. Once it’s big enough to meet that, they’re not looking to grow or innovate… just maintain how it is. That’s not how we see it.”

“Do you want it to be a job, or do you want it to be a business? If you want a legitimate business, you need systems. You need technology to take you out of it. Your goal is to work yourself out of the business…not depend on it.”

““Nextiva has made my job a lot easier,” Miller continues. “Because I know that as long as my network stays up, my phone lines are good.””

““We don’t want patients to feel like nobody’s answering the phone and it’s going straight to voicemail.””

““Our project manager made sure everything went smoothly,” he said of the implementation process. “ Whether we had a question about set-up or hit a snag with a new feature, she never hesitated to jump in, roll up her sleeves, and get to work right there with us.”

““We dropped our phone bill to more than half what we were paying before,” said Miller.”

““ The Nextiva Professional Service team was doing the work that needed to be done, and I didn’t have to babysit — the team took care of everything.””

“Every time I’ve ever had a reason to contact Nextiva, they have been extremely thorough and patient in dealing with all of my questions and helping me set it up directly. It has been fantastic.”

“Nextiva has no outages. I cannot think of a single outage this entire year where we were down and couldn’t answer phone calls. On a day-to-day basis, there’s really no issues. It runs in the background. That’s what a business can benefit from: a software provider that’s truly just in the background and lets you focus on running your business.”

“I’m passionate about systems and standardization. My background in engineering gave me a heart for that. Nextiva has given me the resources and systems my business needs to match it.”

“Nextiva has never let me down. That’s rare to say about anything in business. My advice to any owner on the fence: try it. Don’t look back.”

““Consistency across all of our 7Brew locations is super important because we want to make sure that our customers get treated with the same kindness and positivity that they would experience at any stand. So you could go to a 7Brew in a different city, and it would just feel like your regular stand back at home.””

““Day to day, we get thousands of calls that come in from our customers. We have 800-plus locations across the country, but thankfully, with the help of Nextiva, 96 to 98% of those phone calls are resolved with the help of XBert, and then my team can go in and help those other customers that still just need a little bit of extra help.””

““Once we partnered with Nextiva, that meant we now had a partner that was going to be able to scale with the growth that 7Brew is experiencing, which is important because as we continue to grow, that means we have more customers to take care of, and Nextiva has been a big part of it.””

“I would recommend Nextiva to any other growing companies that are looking for a partner that will scale with them and will also make sure that their culture remains true to who they are. It’s super user-friendly.”

“The support is immediate. They know what the issues are and resolve them quickly. You don’t get that feeling that you’re speaking to somebody because you have to. It’s a pleasure to give Nextiva a call to make an adjustment because it’s always a nice conversation. Our Channel Manager is extremely responsive, and we feel taken care of.”

“Implementing the App and having access to our customers and to the phone lines at all times is crucial.”

“Because we’re dealing with different time zones, it’s very important that we’re able to give enough support to our customers. Being able to advise and show [the salespeople] specifically what is going on is the most important part for me, and it was a huge selling point for me in choosing Nextiva.”

“Nextiva has been doing an amazing job to satisfy all our needs. The dashboard analytics are responsive, and we can see the number of inbound and outbound calls in certain departments.”

“Now, the control we have over our phone system is insane,”

“We were so impressed with our Nextiva Channel Manager’s presentation. He wasn’t just coming to sell a product; he showed us that Nextiva works like a business partner who can help us, and that was very important.”