Natterbox

“Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.”

“Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.”

“Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.”

“Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.”

“We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.”

““You can deploy that AI outside of usual working hours. It kind of articulates, it’s not a no, it’s a you’re not yet ready. There’s a slight problem that you need to deal with to understand how you can get yourself in shape to be successful the next time around. I think that would be quite a great experience.””

““We’re looking for a partner that can scale with us. Looking to the future, how do we leverage AI in its various component parts or pillars as we move forward to scale even further.””

““The direction of travel for Natterbox is fantastic. We know that it will be quite easy to align our road maps as we move forward. Salesforce provides the backbone of our CRM and Natterbox fits perfectly into that space””

““It was easy, the systems intuitive and the team were fantastic. The people at Natterbox made a huge difference to the whole process.””

“The whole project of replacing such a crucial part of our architecture was a potential headache, Natterbox made it easy. The implementation went smoothly and the Natterbox team were on-site to deal with any potential problems”

““It was a very professionally led project, with a lot of business understanding. Everyone was really helpful and the deployment team left us feeling confident.””

“Natterbox is a flexible and adaptable solution. We were able to customise it to meet our business needs and get full visibility on our calls.”

““ If you’re considering rolling out AI, I think you need to do it. The world of AI is moving so quickly. Partnering with someone like Natterbox, who’s who has that same focus and that same goal as us is really important.””

““By integrating their advanced AI technology into our existing Natterbox voice platform, we’re transforming how we engage with customers — delivering faster, more accurate, and truly personalised experiences. It’s not just about automation, it’s about intelligent customer interaction that scales effortlessly with our business. This is a game-changer for us — enhancing efficiency, reducing cost, improving satisfaction, and setting a new standard for customer communication.””

““As a business that has huge growth ambitions, our partnership with Natterbox is enabling us to realise that opportunity. From the very start, it was obvious to us that Natterbox had their finger on the pulse. Having a partner who’s out there servicing customers and actually within this industry is absolutely fundamental. My view is absolutely that as a business now that if you’re not embracing artificial intelligence, you will be left behind.””

“Natterbox is exactly the sort of business we need to work with to maintain our relationships with our audiences while we’re still growing.”

“A lot of other providers made us feel like we didn’t have enough scale or volume to justify the level of experience and engagement we needed. Natterbox doesn’t care about how big you are; the service we received was exemplary from day one.”

“The impact has been transformational for our business . We’ve been able to radically simplify the way our agents access customer and therapist data. Previously we had to use several apps to pull all the information together. This takes time and can be disheartening and frustrating for both the agent and the person at the other end of the phone. With Salesforce and Natterbox, we’re able to fix problems much faster thanks to the integration between phone and CRM.”

““If you are a customer experience leader and you’re hesitant, my advice would be to start simple. Just pick one simple, repetitive pain point and let the AI handle that. Try to adopt a mindset of progress over perfection. You do not need a flawless, complicated system to go live. You just need a very simple one that you can tweak with feedback and measure easily.””

““It was a sigh of relief when we had our first call triaged through AI. Listening back to that call, the way the AI interacted and the way the customer interacted, it was bliss. It worked perfectly well. All my worries were put to bed. Everything’s working, and we can now ramp up steadily.””

““Our team are loving the fact that they’re getting a lot more information upfront.””

““The daily morale of our human agent has been impacted positively, essentially because AI removes the frustration of a cold handoff. When a call requires a human agent, the AI produces a live summary so that when the agent gets the call, they don’t have to ask our members to repeat themselves. They get right into what they do best: create value, build a rapport, and finalise that booking.””

““We’re a firm believer that even if handle time is increasing, our CSATs need to be maintained. So even though this is a positive story, we’re seeing handle time decrease and the CSAT has maintained. Some months it’s actually higher than our target state. That’s a positive all around.””

““We are on track for the 30% deflection goal by the end of the year.””

““One of the things I really liked about the Natterbox implementation was that we did not need to involve our technical teams in the setup. The Natterbox team did all the heavy lifting.””