Morrison Healthcare

“After switching to Relay, our floor operations were so successful that other department leaders kept asking what we were doing and how they could recreate our success.”

“Malnutrition is a highly preventable condition that does not strike communities evenly. Hospitals must be aware of their community’s risk factors and how unidentified malnutrition impacts healthcare outcomes.”

“Medically tailored meal programs run by hospitals promote patient satisfaction, reduce hospital visits, and decrease patient healthcare costs, especially in vulnerable populations. Providing healthy, frozen meals over an extended period is feasible and large health systems should consider implementing a MTM program to address chronic disease prevention and general health among vulnerable populations.”

“I’m most proud of the accomplishments we have made in our food service program since we transitioned to Morrison Healthcare. The transition could not have gone any smoother if we had written a script for it”

“When the staff has access to the chef and access to managers, that leads to a more positive work environment... We’re getting that excitement here.”

“When you transition any business, you bring in support... In general, it’s one or two people and they stay for about week.”

“By adopting SPG equipment, our team improved our kitchen operations by addressing key challenges related to organization, timeliness, and employee satisfaction. The staff felt more valued and listened to as their input was considered when setting up the workstations.”

“I am able to partner with my Morrison Patient Experience leader and request specific targeted reporting. Using analytics we make data driven decisions to improve patient satisfaction.”

““Our team loves Relay. I like the fact that I know where everyone is. But it’s more about ‘Why aren’t we on time? And if we started on time, why aren’t we ending on time?’ Also, if we’re asking you to deliver trays in a time frame that isn’t realistic, this will tell us.””