Mongoose

““The instant responsiveness matters. They have so many questions about forms, their I-20s, CPT, travel, and more. WhatsApp lets us help them faster and better.””

““From one mass text, we might get 25 students asking for the event link. For a school our size, that’s huge. We’re already 30 students ahead for fall preview day compared to last year, and texting has been a big part of that.””

““I’m the only super user for Mongoose. I manage the texting plans, templates, queries, and campaigns. The fact that I can do that from a centralized platform like Mongoose makes it manageable, even for a small team like ours.””

“Having used Mongoose at Yale, I knew it would be a great fit at Brenau. The ability to personalize messages has helped us build stronger connections with our alumni community.”

“Our alumni are having direct, meaningful conversations with us, not just receiving another automated message. This capability has transformed our engagement, making it feel much more human and connected.”

“When we focus on building relationships, the response rates are stronger, and students engage more meaningfully.”

“We've seen a steady increase in enrollment, which Mongoose has been an integral part of. We're sending anywhere from 1,500-2,500 text messages a week, and our response rate is right around 75%, if not 80%.”

“For us, Mongoose is the best higher ed texting tool out there. It allows us to connect with students authentically and be a resource when they’re ready.”

“Mongoose is an incredibly user-friendly system, which is critical for getting staff to actually use it. The integration with Slate and Colleague was straightforward, and the support we’ve received has been phenomenal. It’s become an essential tool for our enrollment and student success efforts.”

“The biggest potential of AI agents is leading to human-to-human connection.”

““If you’re looking for a texting tool that offers both technical and personal support, and texting is critical to your strategy, Mongoose is a great partner. The support we’ve received has made all the difference.””

““My absolute favorite feature is seeing who’s typing. It’s been instrumental in helping multiple people respond without stepping on each other’s toes.””

“Even when our team is offline, Mongoose is still working for us. We’re all running at full speed during events; Mongoose gives us the support we need to keep things moving without manual effort.”

“We want to show students that the CMU community isn’t just your classroom; it’s global. And we want alumni to know they’re still part of that growing community.”

“Our competitors have had texting for a while, so for us, it’s huge. It moves the needle to where our competitors are… [CRM] integration allows for a more complete communication record.”

““[Mongoose is] just easier. We can build and send something ourselves in a few minutes instead of waiting on email templates or design.””

““When our basketball team went to the CAA tournament, we were able to send a single text with all the info about student buses, how to watch, and where to be. It made it much faster to get information out compared to our CAA emails.””

““It’s all about reducing friction. If we can get the message to them instantly, with a clear visual, we know they’re more likely to see it and show up.””

““Mongoose Text is a good way to connect. Posters get ignored. Emails get deleted. But a text goes right to their phone, and that makes all the difference.””

““One of our lacrosse seniors saw himself in a graphic we texted out and thought it was the coolest thing. He’s a chill guy, so when he said that, we knew it mattered.””

“Even when we were students here, we didn’t know when games were happening. We’d walk past the same sign every day and never look at it.”

““We love Mongoose. It’s made a world of difference in our communication plans and our ability to reach alumni and younger alums. It’s a tool I’d recommend to anyone looking to truly engage their audience.””

““It’s not complicated; it’s very user-friendly, and our support reps are always available,””

““Texting is very instant and easy. People can reply right away, ask for links, and complete donations through their mobile wallet or sign up for an event in minutes. It’s allowed us to break through the noise and reach our alumni where they are most likely to respond.””

“We get all kinds of responses, from questions about summer camp to bookstore inquiries, which shows the trust and connection we’ve built.”