Matrix42

““Ultimately, we are here to support business operations with lighthouse projects, rather than just focusing on ourselves,””

““Matrix42 supports this through its configuration and deployment flexibility, making business processes smarter as well as more efficient and digital. We are meeting a real business need within the company.””

““My ultimate goal is to free the professionals at ALHO from redundant work,””

““Nothing was undocumented, the only question was always where the vehicle was,””

““With the company-wide introduction of Matrix42, we can now call up the current process status on the one hand, and on the other, ensure process security thanks to the clear task definitions and responsibilities,””

““There were no special technical requirements, except that we followed the best-of-suite approach in the selection, and that our business would be supported in the best possible way,””

“For us, Matrix42 is the ERP system for IT.”

“„Man muss das Rad nicht neu erfinden“, betont Tichy. „Der Standard von Matrix42 ist eine hervorragende Basis.“”

“„Heute sind wir viel schneller und verlässlicher unterwegs“, sagt Tichy. „Nichts bleibt mehr liegen – das ist ein riesiger Unterschied zu früher.“”

“„Matrix42 war für uns die beste Kombination aus Standardnähe zu ITIL, Flexibilität, Preis und einem Partner, der wirklich zu uns passt“”

“Wir möchten, dass der KI-Assistent so gut ist, dass er gegenüber einem Anruf beim Helpdesk zur bevorzugten Option wird.”

“Wenn die KI jedes Mal, wenn man eine Grenze auslotet, eine andere Antwort gibt, ist das ein Zeichen von Schwäche. Unsere blieb konsistent. Das war wichtiger als die technische Genauigkeit.”

“Es ist besser, mit einem begrenzten Umfang zu beginnen und zu sehen, wie es in der Praxis funktioniert. Aus der tatsächlichen Anwendung lernt man viel mehr als aus einer Vorausplanung.”

“We have been able to gather all our different support services under one service portal where it is then easy for the end user to find support and help for all kind of different support requests.”

“The collaboration works fantastically well. We have an excellent consultant from you who helps us and challenges our processes. They propose smarter solutions, because it’s easy to get stuck wanting something a certain way, even though there might be a better solution.”

“The collaboration with our Matrix42 consultant is interactive and very good. I am super satisfied with our cooperation, and the consultants are also very quick to respond to emails.”

“I now have full control over invoicing. If I need to add or remove items or services, I can do it myself. I’ve simply gained much greater autonomy.”

“We have drastically reduced the time for internal invoicing. What previously took more than a week manually is now completed in just a few hours.”

“We see endless possibilities in the application. You can do so much and adapt the solution based on the specification you have. Matrix42 doesn’t have to be just a case management system. It works just as well as an inventory system — all in the same platform.”

“The QR solution for conference rooms is an excellent example. The user scans the code and the system automatically identifies exactly which room it refers to, and they only need to describe the issue.”

“Matrix42 has been attentive to our specification requirements and focused on finding the best solution for the end customer.”

“The biggest advantage is the flexibility to quickly build exactly the workflows and processes we need.”

“We were left without an internal invoicing workflow and needed to quickly get a new system up and running. Implementing Matrix42 during that transition went very smoothly.”

“Durch die Optimierung von Formularen und Prozessen sowie den Einsatz neuer KI-Tools erwarten wir, dass sich die Bearbeitungszeiten noch weiter verkürzen werden.”

“Die Anfragen gingen über verschiedene Kanäle ein, und es war nicht einfach, den Überblick zu behalten. Wir wollten eine zentrale Anlaufstelle, über die Dienstleistungen angefordert werden können, damit die Nutzer sich keine Gedanken darüber machen müssen, wohin sie sich wenden oder an wen sie sich wenden sollen.”