Luma Health

“When I had an injury, their team acted quickly, coordinated hospital treatment, and kept me informed every step of the way. Everything was handled smoothly and I felt truly supported.”

“…I wasn’t sure where to go in Bangkok because there are just so many hospitals. I got in touch with their customer service who connected me to their medical team, and they reviewed my case and referred me to a specialist.”

“I must commend you on the service provided by Nattawut. We were unsure of travel insurance needed by our trip to Thailand in April 2022. And even more so when we were struggling for an travel insurance policy for my 76 year old mother. Without his help, we would have struggled. We eventually with his help managed to get the travel insurance we needed. Thank you, Nattawut. Amazing service! Well done.”

“Khun Suchanda was so helpful and did everything thing in a very professional way. After Aetna basically treat me like a piece of dirt after ten years of taking my money, Luma stepped in and organized me a policy with Pacific Cross which has helped restore my faith in the Health Insurance Industry. I cannot recommend them highly enough.”

“I highly commend Luma Health Services! From the 1st time we contacted them to the issue of the policy was very, very professional. I was very impressed with the agent who we worked with. His service was impressive.”

“Great insurance company, I recommend it to everyone! I had to use it in Thailand, Phuket in a Bangkok hospital, I didn’t experience any problems with insurance, Luma covered all the visits, for which I am very grateful to them. You are cool! I want to say special thanks to Savarin Nakchu, who was in touch even after the sale of insurance and helped with solving issues. If we return to Thailand, we will definitely take Luma as a reliable insurance company.”

“Great service. One of the best health insurance around. Customer service team is quick to respond and helpful all the time. Been with Luma for few years and would definitely recommend them.”

“Luma Health was excellent when I needed my insurance done for my Thailand Visa urgently. The agent I worked with (Ms. Suchanad (Jdai) Wongwijitpan) was beyond helpful. She was very prompt with my requests, and her response rate was excellent. Thank you, Ms. Jdai and the Luma health team, for the reliable service.”

“I am so happy with the quick service I received from Luma, they answered queries quickly, making payment was very easy and I received my certificate within 15 minutes of making payment.”

“Clara is the most patient and helpful personal I have ever encountered, I have ADHD and am not easy to deal with, I made several error's and she went out of her way to contact the team directly to rectify them in a very narrow time frame to insure my holiday was successful, absolute godsend , Never had customer service like that from LUMA ??????”

“This is my first ecperiemce with Luma Health Insurance and it has proven to be VERY SATISFACTORY so far. I commend LHI personnel on their efficient handling of requests. Their response / reaction time is impeccable. A refund that would normally take 2 to 3 weeks weeks was executed in under 3 days. I thought this was impressive.”

“I do love Luma, their employees are so professional and super nice, I was pretty worried that I can not speak Thai and how can I talk to them about the details of the insurance, but actually I do not need to worry at all, they can speak fluent English, and all the documents are done in bilingual version( Thai and English). Perfect service!!!”

“Big thanks to Clara for being patience, professional and offering a wide range of plans to chose from. Only positive experiences so far ?”

“Really good for a health insurance to see how easy it is to get answer as soon as we're in need. Thanks to the kind person who toke care of my specific case with so much understanding and feedback and did things fast and smooth 🙂 I can only recommend Luma Health if every case is solve with so much care than mine”

“After looking at many other companies, I decided to use Luma. Excellent product options and value for money. The staff explained my product options to me and were always helpful. Answering my questions promptly. The overall service was excellent.”

“I had to get their travel insurance when traveling because of the Covid policy. I actually ran into an issue and needed to use the travel insurance. The claim was resolved within a timely amount of time and the process was straightforward. I will use Luma again when traveling in Southeast Asia.”

“Had a good experience here. I needed a plan to fulfill the requirements for a retirement O-A visa. Nina was very helpful and presented 3 options with a good explanation of the coverage provided. Found what I needed and was able to make a decision within a very short time.”

“I have been used Luma Vietnam Pass when I travel to Vietnam. It was first time I was sick and went to hospital. I paid for service by my own money, then I filed the claim with insurance. I submitted all documents they need. And then the insurance wire transfer back money into my checking account. I will use Luma Vietnam Pass again for my travel insurance.”

“No complaints, easy to use, the employees were all very responsive.”

“If you are looking for an insurace company that truely cares about their clients, look this. They provide great customer service, delivered on their promises and more. If you are looking for a health insurance policy, I suggest you get in contact with LUMA as well.”