Lemon Learning

““When people save time, they find value in it. The moment they find value in Lemon Learning, they start consuming Lemon Learning. The real adoption, we see it in the numbers: it's because people found value in it.””

““Time saved, improved data entry quality, no need for re-entry.””

“So many users tell you: 'Have you finished adding clicks for us?' There is a solution called automatic steps: it fills in fields, checks boxes and performs clicks instead of the user, therefore saving time.”

“There's an education job to do. We told managers that operational info now travels through this channel. Bit by bit, users learn to take the pushes seriously. These aren't intrusive pop-ups, this is useful info.”

“The moment a delivery issue hits the C5 Aircross in Spain, a pop-up shows up on the screens of the sellers concerned. We push that kind of business message almost every day.”

“What Lemon Learning brings us is the ability to follow the user inside Salesforce, and also when they switch over to a connected financial application.”

“We launched Salesforce in 2017, but we realised something was missing in how we were supporting users on the showroom floor.”

“Because we build the guides ourselves, we keep them current as our systems evolve, with no dependence on a technical specialist.”

“Staff find what they need inside the tool, so the help desk spends less time on repeat how-to questions and more time on real issues.”

“We build the guides ourselves, on every system, and Leon makes them feel like part of the bank. No developer in the loop.”

“We needed our people to feel confident in every system, without sending them to IT for the same questions over and over.”

“It's become a core part of how we help staff onboard and adapt to new systems.”

“We can quickly create and update guides, which cuts down a lot of repetitive questions.”

“It's helped us reduce long documentation and make training much easier to access.”

“The team from Lemon Learning was a catalyst for our choice. They are quick to jump in and find a solution. We had the confidence they would be there to support us as we learned the tool.”

“If users stay in the space where they're doing the work, it leads to better learning outcomes and meets their needs just in time.”

“Our roadmap is to move towards multi-tool usage, with PLM3DX ultimately as our case study, to show that we can make something nice and, in any case, easy.”

“Now that we are starting to be a bit more experienced, we are naturally a bit more autonomous, even though we still have regular follow-ups with the Lemon Learning teams to support us if we have the slightest problem or the slightest question.”

“We reduced the time spent, for example, from an hour to 10 or 15 minutes: they didn't want to juggle between screens.”

“Previously, they had their PDF and the PLM3DX software: they needed two screens to follow what they had to do. The big plus Lemon Learning brought is that, directly in the software, we told them what to click on and gave them a bit of context so they could perform their operations correctly.”

“In PLM3DX, we cannot delete things as we please: we are required to keep a trace of what we do. All of this made it complex and made people afraid to enter data into the tool.”

“«Ahora que empezamos a tener un poco más de experiencia, somos un poco más autónomos, aunque seguimos teniendo un seguimiento regular con los equipos de Lemon Learning para apoyarnos si tenemos el menor problema o la menor duda.»”

“«Redujimos el tiempo, por ejemplo, de una hora a 10 minutos, un cuarto de hora.»”

“«Antes tenían su PDF y el software PLM3DX: necesitaban dos pantallas. La gran ventaja que aportó Lemon Learning es que, directamente en el software, les decíamos dónde hacer clic y les dábamos un poco de contexto para que pudieran realizar su manipulación correctamente.»”

“«En el PLM3DX no podemos borrar como queramos, ya que estamos obligados a guardar un rastro de lo que hacemos. Todo eso lo complicaba: daba miedo introducir datos en la herramienta.»”