LeanTaaS

“One of the most powerful things about iQueue was the data. Surgeons really relate to data. The whole concept of surgeons using technology to drive their own scheduling is a lucrative portion of using iQueue.”

“Transformation is not just about software, it's about partnership.”

“iQueue helped the schedulers so much that the charge nurses thought the phones were broken! We weren’t using our resources effectively and our most valuable resource is the people we work with…[post-iQueue] nurses could actually rely on being finished at 5:30 p.m…I can’t overemphasize how important this was for our teams…LeanTaaS has been an incredible partner.”

“We’ve seen tremendous success and kept our wait times under 10 minutes while increasing patient volumes by using iQueue for Infusion Centers, including the Executive Summary feature.”

“Hospital executives need access to historical and real-time data to inform a proactive approach to patient throughput. Operational leaders need a good understanding of patient demand and organizational bed capacity by level-of-care and specialty service. Frontline clinical teams need tools that provide situational awareness and drive standard work to decrease the cognitive load and chaos they navigate day-to-day. iQueue for Inpatient Flow checks all of these boxes. It has been an instrumental tool to facilitate smooth patient flow and hardwire daily operations across UCHealth.”

“Everything LeanTaaS said they were going to do, they did, plus more that we didn’t even see coming. When a promise turns into a reality, that’s just a no brainer.”

“The [iQueue] platform itself has been tremendously valuable, but it’s really linked up with the work that’s been done by the team, together with the support of LeanTaaS. [iQueue will] allow us to manage our staff and volume in our existing sites, but then across the different centers. Imagine being able to move patients from one location in Maryland to another, because it’s convenient for them and you have capacity there…”

“The real-time transparency into daily staffing needs and resources that LeanTaaS provides has enabled us to become more nimble. We now send staff to where patients are and move patients less to ensure the best care experience for each patient.”

“We got through our entire case backlog in less than a year thanks to iQueue. Our teams are now engaged, we're using data to move forward, and our process has become seamless.”

“Exchange has made the surgeons so happy, and we’re getting patients in faster, so it has increased surgeon satisfaction, increased patient satisfaction, and has made the whole scheduling process outside of normal block time smoother. It has fixed so many problems and streamlined our systems so much.”

“Our partnership with LeanTaaS was crucial to maintaining operational flow during the recent outage. Because of their support, we were able to continue to provide life-saving care to our patients. I don’t know what we would have done without the LeanTaaS team!”

“As the healthcare environment continues to rapidly evolve, we must pivot to better meet the needs and expectations of those we serve as well as our own caregivers and healthcare providers. Data transparency and proactive data-driven decision making needs to be at the forefront of everything we do. LeanTaaS provides the advanced digital solutions and services that are an integral part of the everyday experience of those we serve.”

“Real-time access transparency and data-driven conversations have been transformational. Having data that people believe—that you can walk them through and show in real-time—creates trust that's critical to making shared decisions. Visibility truly unlocks growth.”

“Our utilization curve shows we were level loading after [implementing iQueue]. We were able to unlock the capacity to help deal with unexpected delays and add-ons. Our nursing team felt there was the ability to rest and plan out their days and take a lunch break. It was a huge satisfier for employees and patients.”

“Within one year of implementing iQueue, we were able to increase overall block utilization by 20% percent and primetime utilization by 4.8% and that’s with the 7% reduction in available rooms … that indicates that we’re using our space a lot more efficiently.”

“If you don’t know the secret to increasing your surgical volume, I’ll let you in on it – it’s having a relationship with your provider office surgery schedulers, and making their lives easier. With iQueue, they bring their cases to my hospital because they know time is available, they can request it online, and don’t have to make any phone calls.”

“Our average daily census is now in the mid-800s and we have not gone on diversion or refused transfers. Every surgery, every procedure, admission, and direct admit is accommodated. We do not back up the OR or the Cath lab. This is enabled by the tools we have from LeanTaaS because we can see where the potential roadblocks are in advance and act.”

“For me, LeanTaaS was a huge sigh of relief. I'm not spending hours slicing and dicing data—it's there, it's intuitive, it's accessible. It's like our islands came together and now we're a continent.”

“LeanTaaS came with pretty much full wraparound services for implementation and beyond. We text all the time, we talk all the time, we ask questions all the time, we push for new features all the time. It's been a really rewarding partnership just in the relationships that we've formed with the group that has supported us since the beginning.”

“LeanTaaS has provided us with the tools and strategies to create daily patient flow efficiencies, resulting in measurable and sustainable improvements. As a result, we have been able to streamline discharges and create capacity to care for more patients.”

“We’ve increased our volume, we’ve increased our prime time utilization, we’ve increased our staffed room, we’ve increased our block utilization, and we’ve generated in the first 18 months of the tool … $40 million.”

“iQueue is an indispensable tool, allowing me to monitor surgeries across our busy practice. Its smart design simplifies our workflows and makes surgeons’ lives easier.”

“I don’t think I’ve done an overbook so far. This has had a very positive impact on our infusion centers, our staff, and our patients.”

“Engaging LeanTaaS was an important step in improving OR utilization throughout Baptist Health hospitals. We received real, worthwhile results from our investment in LeanTaaS and alignment of people and processes. Improving our OR operations translates to surgical growth, engaged providers, and improved patient care, all of which are helping us achieve our organizational goals.”

“We’ve seen great success using the iQueue product to enable our operations and process improvement teams to drive visibility and action across the health system.”